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Internet connection keeps dropping off with Westell 7500

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chris9182
Contributor
Contributor
Posts: 3
Registered: ‎12-01-2011

Internet connection keeps dropping off with Westell 7500

Message 1 of 11
(3,295 Views)

I've seen so many other forum posts with this same sort of problem but I never see an answer or solution to fix this problem.

Here are my Trans stats:

Transceiver Statistics
Transceiver RevisionA2pB020b3.d20h
Vendor ID Code4D54
Line ModeADSL_re-adsl
Data PathFAST
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)1500445
Margin (dB)6.86.2
Line Attenuation (dB)60.033.6
Transmit Power (dBm)19.110.8

 

 

Please tell me how to read these and what they mean and better yet, what can I do to maintain the internet connection?

It's fustrating as hell having the internect connection drop off so often.

 

Thank you,

Chris

10 REPLIES 10
Shamika_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: Internet connection keeps dropping off with Westell 7500

Message 2 of 11
(3,268 Views)

Hello,

 

The most of your concern would be the DSL Speed. What is the speed that you are provisioned for?

 

Please send me a DM if you still need assistance.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


 

chris9182
Contributor
Contributor
Posts: 3
Registered: ‎12-01-2011

Re: Internet connection keeps dropping off with Westell 7500

Message 3 of 11
(3,233 Views)

Actually, as I stated in my OP, I'm concerned with being dropped from the internet often.  The speed isn't a concern if I'm not connected to the Internet.

 

What can be done to resolve the issue of being dropped from the Internet so often?

 

Thank you,

Chris

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,583
Registered: ‎12-15-2010

Re: Internet connection keeps dropping off with Westell 7500

Message 4 of 11
(3,184 Views)

What have you tried doing to troubleshoot this problem based on the forum posts you've read? Have you attempted to connect your modem to the NID to see if you can obtain better statistics?

weedeater
Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎07-28-2011

Re: Internet connection keeps dropping off with Westell 7500

Message 5 of 11
(3,179 Views)

S: It might be good to explain what part of the information he gave is 'bad' or marginal.

pen4090
Contributor
Contributor
Posts: 2
Registered: ‎11-19-2011

Re: Internet connection keeps dropping off with Westell 7500

Message 6 of 11
(3,159 Views)

Chris, I have the same model and the same problem.

 

I have been connecting Verizon for almost a month about the problem. They won't send a tech and I have to keep restarting the box. My sister just got off the phone with them and the verizon escalation specialist told her the problem was fixed. As such, she has closed my ticket again and said to keep resetting the box.  This is after I have called dozen times since BEFORE thanksgiving the problem has been with us since a month and half before in October or September but has gotten progressively worse. The connection drops mulitple times a day. We both are students. If your issue is resolved can you update me on how?

 

Lastly, how long has this been a problem for you and what others have posted about this topic.

ewepps
Contributor
Contributor
Posts: 3
Registered: ‎12-20-2011

Re: Internet connection keeps dropping off with Westell 7500

Message 7 of 11
(3,085 Views)

I have the Westell 6100G....and I'm having the same problem since September!

Not resolved as of yet and getting progressively worse!

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,583
Registered: ‎12-15-2010

Re: Internet connection keeps dropping off with Westell 7500

Message 8 of 11
(3,079 Views)

@weedeater wrote:

S: It might be good to explain what part of the information he gave is 'bad' or marginal.


Good point.

 

What we're looking to improve by doing the NID test is the overall speed of the connection. We need to get the line running at 1792kbps/448kbps with, ideally a margin of 12dB on the downstream and upstream. The other statistics are "fine" for as long as we can reach that goal at the NID consistently.

tjswist1
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-15-2010

Re: Internet connection keeps dropping off with Westell 7500

Message 9 of 11
(3,051 Views)

I've had this battle with Verizon.  Their POS infrastructure may be to blame.

 

The first thing they do is blame it on your setup; even if everything works perfect for hours on end and then POOF, no changes, but the DSL won't stay connected.

 

I have a single family home and had the line worker check the wires from the house to the street.  It was OK, then they did diagnostics for 24 hours and found out a junction box 1/4 of a mile away was to blame.

 

Tonight I am having sporadic disconnects due to the constant rain.

 

Apparently the DSL collapses on wet copper.

 

Hardly worth the $49.95 a month.  I'm considering cable, but that's a crap shoot too.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,583
Registered: ‎12-15-2010

Re: Internet connection keeps dropping off with Westell 7500

Message 10 of 11
(3,033 Views)

If the Water is affecting Voice service for others, you can easily get Verizon out to fix that by complaining to the right sources. The Voice service is something that is mandated to be in a working condition even through the bad weather. Often times, the problems that affect DSL service also degrade voice quality, and often fixing voice service will fix the DSL service along with it. Worth pointing that out if you currently have a landline with Verizon.

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