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Internet connection not working (red light on the router)

Internet connection not working (red light on the router)

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Contributor humnbrd
Contributor
Posts: 1
Registered: ‎07-11-2013
Message 1 of 5
(131,751 Views)

I was connected with no problems, then the internet connection dropped. I restarted the computer, that wasn't the problem. I turned off the router and turned it back on, the internet light came up red. Power light, DSL, wireless buttons are all green. Why is the internet connection gone? How do I fix it? I am on a MiFi to be able to be connected, but this is not something I can do all the time---need my DSL back!

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 5
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If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,358
Registered: ‎12-15-2010
Message 3 of 5
(131,689 Views)

Sounds like (a quick judgement here) there's an outage going on in your area, if the Internet light is RED. This holds true if your neighbors are seeing the same problem. Call or chat with Verizon to have them check this out.

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Contributor lukeskywalker
Contributor
Posts: 1
Registered: ‎10-13-2017
Message 4 of 5
(78,456 Views)

@ElizabethS wrote:

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp



Same problem.  Last nite internet worked fine.  Today no connection.

Using a Verizon gt704wgb router.  Two green lights on router no internet light.  Restarted pc, power cycled router no result.  Router seems fine as it provides connection to my smartphone.   Called verizon support, result was referred to network backroom.  Told reply would come 1-2 days later.  Not encouraging.  Cox is looking better and better.

Moderator Moderator
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Posts: 8,899
Registered: ‎03-18-2013
Message 5 of 5
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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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