We updrade our internet as you have said, it will be more faster. Contrary it was not. Twice already that we had encountered a problem and for days we did not have an internet access. Of course we reported it. Wouldn't it be fair that you offset from our bill the days the internet is out of service. Just guessing that it must come from your end. An apology at the same time a discount from the "out of service". Honesty is still the best policy. Hope you will act on it. Were watching you.
One thing that was pointed out to me when I had the DSL service. If your on a 2GB internet plan and upgrade to 8 GB plan or whatever. Keep in mind that the terms say "Up to 8GB". In other words, you might get 8, maybe 2, maybe even 1. Depends how many people are online in the area I guess!