Since Verizon doesn't even list this device anymore, what can I do. The last 2 weeks the internet (geen light) cuts out and I lose my connection. When this began I would recheck all the plugs each time. Eventually Internet light is green and I have a connection. The DSL light stays green, doesn't go out. It's gotten so I tap it on the table, jiggle the connections in back of the modem/router/gateway (what ever it's called) and the Internet green light comes on, but then goes out again later. I called Verizon early last week and thought they were going to send me a new one, but it doesn't appear there is a word order. Does Verizon send out replacements? What can I do. I really don't need to upgrade, it's not in my budget, I'm retired. Any words of wisdom for me?
07-09-2013 06:59 AM
Yes you should get a newer modem (I believe the Westell 7500) shipped to you at no cost. It will come with instructions and is very easy to setup. In the mean time try a differnet cable but from your description you do need a new modem (that comes with new cables).