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Internet not working on Mobile

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-13-2020

Internet not working on Mobile

Message 1 of 9
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There's a problem with internet on my office. Internet work perfect on my laptop/all PC's. But its not working on my smart phone. What the problem ?.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,797
Registered: ‎12-02-2012

Re: Internet not working on Mobile

Message 7 of 9
(1,460 Views)

MAC address filtering is a setting on the router.  Since it's not your router, is it possible the owner doesn't want you using their internet?  They could be using MAC address filtering to prevent you from connecting.

 

If you are allowed to use this router, you should get the owner involved to check the router's settings.

 

You mentioned this is an office environment.  There may be rules put in place by the organization's security team about which devices are allowed to connect to WiFi.  While this may be enforced through MAC address filtering, their could be a lot more going on.  You may need to talk to the office's IT department to determine if your phone is allowed to connect, and if so, what steps need to be taken to connect it.

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Platinum Contributor I
Platinum Contributor I
Posts: 5,217
Registered: ‎10-18-2016

Re: Internet not working on Mobile

Message 2 of 9
(1,607 Views)

Go into settings on your smart phone (wifi) make sure first it is turned on. If it is on look for the SSID of the network you want to connect to. Click on it then log on with your password.

 

if you have to you can click the network name and say forget network. Then turn your phone on and off look for the network again and try connecting.

 

that should fix the issue.

Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-13-2020

Re: Internet not working on Mobile

Message 3 of 9
(1,564 Views)

I tried everything one of my colleague said there's something MAC address Filter. What is it how can i bypass ?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,035
Registered: ‎09-24-2008

Re: Internet not working on Mobile

Message 4 of 9
(1,553 Views)

 


@Alex1759 wrote:

I tried everything one of my colleague said there's something MAC address Filter. What is it how can i bypass ?


To know what to do, if would help to know the..

 

#1 ...brand and model of your Router. For example Westell 7500.

 

#2 ...OS and Version on the phone. For example Android 11.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-13-2020

Re: Internet not working on Mobile

Message 5 of 9
(1,518 Views)

Its not my router btw its tenda wireless router

and i am using Samsung A10s its Android 10 based

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,035
Registered: ‎09-24-2008

Re: Internet not working on Mobile

Message 6 of 9
(1,496 Views)

@Alex1759 wrote:

Its not my router btw its tenda wireless router

and i am using Samsung A10s its Android 10 based


Ok.

 

We can not tell what to do in the router since did not provide the model of it (as it not yours), but I can tell what to check in Andriod 10.

 

In Andriod 10 go to Settings -> Connections -> Wi-Fi. For the wireless network that you want to connect to, select it and for the MAC Address Type make sure that it says Phone MAC.

 

Then go to Advanced. For IP Settings make sure that it says DHCP and for the Proxy make sure that it says None.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,797
Registered: ‎12-02-2012

Re: Internet not working on Mobile

Message 7 of 9
(1,461 Views)

MAC address filtering is a setting on the router.  Since it's not your router, is it possible the owner doesn't want you using their internet?  They could be using MAC address filtering to prevent you from connecting.

 

If you are allowed to use this router, you should get the owner involved to check the router's settings.

 

You mentioned this is an office environment.  There may be rules put in place by the organization's security team about which devices are allowed to connect to WiFi.  While this may be enforced through MAC address filtering, their could be a lot more going on.  You may need to talk to the office's IT department to determine if your phone is allowed to connect, and if so, what steps need to be taken to connect it.

View solution in original post

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,035
Registered: ‎09-24-2008

Re: Internet not working on Mobile

Message 8 of 9
(1,419 Views)

@Alex1759 wrote:

I tried everything one of my colleague said there's something MAC address Filter. What is it how can i bypass ?


Since you provided that you are on Andriod 10 to bypass it,

 

#1 go to Settings -> Connections -> Wi-Fi. For the wireless network that you want to connect to, select it and press Forget.

 

#2 Then go back to Connections. Then go to Data Usage. Where it says Mobile Data, turn that on.

 

#3 Success.

 

#4 But I agree with post 7 of this thread if you want use the Wi-Fi network and not use Mobile Data. 😉

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎10-13-2020

Re: Internet not working on Mobile

Message 9 of 9
(1,371 Views)

Its solved now guys. The IT Department blocked my mac address. Thanks for your advice

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