Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Internet outages in Gaithersburg, MD

Posts: 1
Registered: ‎07-19-2011

Internet outages in Gaithersburg, MD

Message 1 of 5

Internet has been down since Sunday morning (7/17).  On the phone troubleshooting for 90 minutes on Sunday, 30 minutes yesterday, now they confirm some type of outage.


Anyone else having problems?

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: Internet outages in Gaithersburg, MD

Message 2 of 5

Our apologies for any trouble that you are experiencing. I sent you a private message to assist.

Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Posts: 1
Registered: ‎07-27-2011

Re: Internet outages in Gaithersburg, MD

Message 3 of 5

I've had the same problems since two weeks ago!!

Now it's been a week, the connection is now and then broken... almost disconnected!

(1) Ttransmission seems working on, but due to the sloooow rate, I can't connect anytime!

(2) Even the phone service is out of order.

(3) So strange is that the key for the internet entrance is needless recently?

Please help~~~

(near Palmtree Drive)

Moderator Moderator
Posts: 68
Registered: ‎06-30-2011

Re: Internet outages in Gaithersburg, MD

Message 4 of 5

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:





Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,590
Registered: ‎12-15-2010

Re: Internet outages in Gaithersburg, MD

Message 5 of 5

If your phone service is completely down but the DSL is remaining online but at a slow rate, it's possible one of the two wire pairs somewhere along the line might have broken. DSL can operate on one wire, however it's distance is severely reduced due to the second cable being broken, which increases the amount of electrical interference that the line regularly receives. Normally that interference doesn't bother DSL, but a wire pair that is out of service will take DSL service out no matter how long the fault is. I've seen DSL circuits fail to sync up with only 30 feet of a single wire running by a flourescent light. It took connecting the second wire to completely eliminate that interference to allow the modem to sync.


Have you check to verify that your phone services works out at the NID, or no? If it is down at the NID when you connect a wired phone to the test jack, complain to Voice Repair since service outages if it's due to bad wiring should be corrected as soon as possible (meaning no more than 24-48 hours). If it works fine outside, you have an issue inside.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title