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It is unfair that new customers get the price for life guarantee!

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Contributor
Contributor
Posts: 2
Registered: ‎02-18-2010

It is unfair that new customers get the price for life guarantee!

Message 1 of 3
(4,331 Views)

I would have upgraded in a heartbeat for that deal. But they offer a 12 month plan for current customers but the price goes up after the 12 months, this provides no benefit to me in the long term. Even though I have been a loyal customer of HSI for over ten years, changing plans just to find a bargain is too much of a hassle. I would have been a guaranteed customer for life on one of their upgrade plans with the price guarantee. But I guess I'll stick with my current service at the regular price.

2 REPLIES 2
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎01-26-2010

Re: It is unfair that new customers get the price for life guarantee!

Message 2 of 3
(4,261 Views)

Have you called customer service and specifically asked for this option?  That is my recommendation.  Sometimes you have to specifically ask for the plan by name to get it as some plans are Honor Do Not Offer.

Contributor
Contributor
Posts: 2
Registered: ‎02-18-2010

Re: It is unfair that new customers get the price for life guarantee!

Message 3 of 3
(4,239 Views)

I already asked them in the Contact Us support chat. They said that promotion was only for new customers. I really wanted to upgrade my HSI service with the price guarantee for life. But they offered a $29.99 price for a year to existing customers. They won't budge on the price guarantee for customers that have shown loyalty to their HSI. FYI I have had the 1.5 mbps plan since it was first offered that was ten years ago. I don't want the hassle of hop scotching my isp just to save a few bucks.

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