Customers With Disabilities
 

Welcome to the Verizon Fios Community.

Find help and answers to questions about anything and everything Verizon.

Items are missing in self-installation kit

Reply
Contributor
Posts: 3
Registered: ‎10-29-2010

Items are missing in self-installation kit

I ordered high speed internet (faster plan) yesterday. I chose combined modem and wireless router.

 

Today I just received the self-installation kit and I found out that several items are missing.  The first one is the phone line filter and the second one is the CD.

The package only contains a modem, phone line, cable line, power cord, user guide, and quick uide.  That is it.

 

I want to know what else is missing in my package?

 

Thank You in advance.

4 REPLIES
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Items are missing in self-installation kit

Hi maximilianmai

 

This is a peer to peer support forum.  If you contact Verizon directly, they can not only answer your question, but arrange to replace anything that is missing.

 


http://www.verizon.com/contactus

Gold Contributor VII
Posts: 5,553
Registered: ‎09-24-2008

Re: Items are missing in self-installation kit

While I agree with the other poster:

 

What is the brand and model of your modem combo?

 

I or some else, might know something on how to get by without the CD..

--

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
Posts: 3
Registered: ‎10-29-2010

Re: Items are missing in self-installation kit

The model is Westell 7500 Router.

Gold Contributor VII
Posts: 5,553
Registered: ‎09-24-2008

Re: Items are missing in self-installation kit

Ok.

 

#1 Try going to https://activate.verizon.net/launch/welcome

 

#2 Folllow the directions there.

 

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios