×

Switch Account

Lose Connection/DSL Light Blinks

Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-13-2014

Lose Connection/DSL Light Blinks

Message 1 of 7
(3,931 Views)

We periodically lose internet connection and the dsl light on our modem starts blinkiing slowly, than fast, than reconnnects. It also happens two or more times in a row. We notice it happens when it's hot outside. Anyone know what the problem could be? It's frustrating when watch something on Netflix and getting interruption.

6 REPLIES 6
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,846
Registered: ‎06-24-2018

Re: Lose Connection/DSL Light Blinks

Message 2 of 7
(3,901 Views)

It could honestly be a couple things. If your dsl light is blinking then you are losing sync. That could be anything from the modem, wiring in the house, cabling outside the house  or equipment in the central office.  

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-13-2014

Re: Lose Connection/DSL Light Blinks

Message 3 of 7
(3,858 Views)

It also happen when someone calls.

Highlighted
Moderator Moderator
Moderator
Posts: 9,923
Registered: ‎03-18-2013

Re: Lose Connection/DSL Light Blinks

Message 4 of 7
(3,851 Views)

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooters to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair. You can find these tools that may help you diagnose your issue on the Verizon Residential Support page:
http://www22.verizon.com/residentialhelp

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-13-2014

Re: Lose Connection/DSL Light Blinks

Message 5 of 7
(3,833 Views)

@LawrenceC wrote:

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooters to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair. You can find these tools that may help you diagnose your issue on the Verizon Residential Support page:
http://www22.verizon.com/residentialhelp


It say it's for FIOS customers, not High Speed Enhanced which is what I have.

Highlighted
Moderator Moderator
Moderator
Posts: 9,923
Registered: ‎03-18-2013

Re: Lose Connection/DSL Light Blinks

Message 6 of 7
(3,824 Views)

You can also contact Verizon Customer Support at 1-800-VERIZON.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,486
Registered: ‎12-15-2010

Re: Lose Connection/DSL Light Blinks

Message 7 of 7
(3,783 Views)

You'll probably need a tech visit. When DSL drops when calls arrive, it is usually the sign of a bad splice or cable. Or even a device called a Half Ringer which previously was used for remote line testing, but can be cut out of the line. Less common but also possible, a bad DSL filter can cause this. Be sure to mention to the person you speak to on the phone or on chat that your DSL goes out when the phone calls.

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.