Hi, my family has been using the Verizon DSL service for a few years now, and over the course of thispast month we've had random intervals of connectivity issues. It lasts from anywhere from like a few minutes to hours or even days at a time, with little warning as to why.
At first I though it was the modem, so I tested the line with three different ones,
The Verizon supplied Westell 327w
A Cisco 1700 series modular router w/ DSL modem
A netgear DSL modem
I would be testing a 4th but I'm still waiting on the modem we are still waiting on as part of the 2 year plan we signed up for...
Phone lines re-pulled from the line comming into the house to the room with the modem(s)
Modems tested in other working verizon enviroments with no trouble.
before this issue even started the Verizon DNS servers where timing out and unresponsive.
I know there is no 100% uptime promise, but 30% would be nice...
SHould also add on the westell when the line goes down:
"PPPoE Server Not Found"
will show up, sometimes it's this message sometimes it's just "DSL DOWN"
#1 With your Westel 327w, visit http://192.168.1.1/ for me and do the following:
a) If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy and Paste the information on that page.
b) If using the Red and Black Firmware: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy and Paste the information on that page.
c) Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
d) If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
#2 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Hi, were you able to figure this out? This sounds exactly like the problem I have been having.
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