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My Internet speed is slower than it should be.

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Warrior09
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Contributor
Posts: 4
Registered: ‎11-20-2009

My Internet speed is slower than it should be.

Message 1 of 4
(8,170 Views)

My family has had verizon high speed internet for years but for some reason I decided to question the speed that we were getting. I went to the verzion website to look at the plans and we should be getting 1 Mbps download and 384 Kbps, but when I went to Speedtest.net to check out what speeds we were getting. I ran the speed test about 10 times and the results are about the same:

 

 

DOWNLOAD - 0.09 Megabytes per second

 

UPLOAD -        16.4 Kilobytes per second

 

 

 

What I want to know is why are the speeds not higher? Im thinking that verizon forgot to update our speed since the time when we first got it, about 4 or 5 years ago!

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Warrior09
Contributor
Contributor
Posts: 4
Registered: ‎11-20-2009

Re: My Internet speed is slower than it should be.

Message 4 of 4
(8,025 Views)

A Verizon Tech support employee helped solve the issue. Apparrently we still had the same plan when we started and were only getting 768 kbps download and were paying like $21 dollar for it. So we are going to upgrade and get the starter plan and pay $20 a month and get 1 MB download. I might even get the 3 MB download plan.

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mshinko
Contributor
Contributor
Posts: 4
Registered: ‎11-22-2009

Re: My Internet speed is slower than it should be.

Message 2 of 4
(8,074 Views)

seems like you are at dial-up speeds...call verizon dsl and get a tech out

Warrior09
Contributor
Contributor
Posts: 4
Registered: ‎11-20-2009

Re: My Internet speed is slower than it should be.

Message 3 of 4
(8,060 Views)

Thanks for replying. When I get the chance I will call verizon tech support and ask them whats wrong and have them check out thte problem .I feel like I should have done this sooner. Dial-up speed, seriously?! Thats what we have been paying for!

Warrior09
Contributor
Contributor
Posts: 4
Registered: ‎11-20-2009

Re: My Internet speed is slower than it should be.

Message 4 of 4
(8,026 Views)

A Verizon Tech support employee helped solve the issue. Apparrently we still had the same plan when we started and were only getting 768 kbps download and were paying like $21 dollar for it. So we are going to upgrade and get the starter plan and pay $20 a month and get 1 MB download. I might even get the 3 MB download plan.

View solution in original post

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