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My New Service is Giving Me Dial-Up Speed: Slowly

My New Service is Giving Me Dial-Up Speed: Slowly

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Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎01-20-2009
Message 11 of 20
(5,599 Views)

I asked him to do that when he arrived and he said: "I don't have one of them."

 

When I made the appointment on the phone, I told the gentleman at Verizon exactly that, but today the technician told me

he didn't have one.

 

---Dale

Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 12 of 20
(5,596 Views)

Call them back Dale, and Insist on one being installed....that's what you hired them for.  By the way, not all tech's are qualified in Dsl.

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎01-20-2009
Message 13 of 20
(5,594 Views)

Okay, and what exactly should I call these things because often the guy on the phone doesn't know the terminology?

 

And what department would you suggest--the billing?

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎01-20-2009
Message 14 of 20
(5,569 Views)

Okay, The Verizon man on the phone seems to call them Homerun filters--is that what it is?

 

Even though I'm willing to pay, it's like pulling teeth to get a technician out; The guy told me someone would phone me back tomorrow after we investigate your line some more. I insisted on the filter, though, and I hope they don't snub my request.

 

The guy had me to go to

 http://www.goutuve.com/ , and he determined my speed what was about what Speedtest.net was giving me.

Anyway, I sure hope this soap opera gets settled soon. If I'm willing to pay, I have no idea why it's so difficult to make it happen and bring a technician out--one with a filter and a speedtest portable unit. Geez.

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎01-20-2009
Message 15 of 20
(5,542 Views)

Verizon just phoned and the first things out of the gentleman's mouth was: "We show you getting the correct speed..."

I cut him off and basically ordered a technician out here ASAP to install a Home Run Filter (Hope that's what it's called) and someone that has a DSL portable speed unity with them. Obviously  they cannot detect on their end if I'm having issues at the house,

correct?

 

He is sending someone out tomorrow.

 

I am actually getting (or I was thirty minutes ago) 55 Kbps speed!

This morning it was up to a robust 219.

 

I am sick of getting the Network Timeout Screens and You tube videos that are stop and go playback due to this slow speed.

 

Minutes ago I was getting network timeout screens for such a slow speed, hit retry, still nothing.

Now, I just did a speed test and have got a 601!!

Just tried another and back down to a 53.

 

What's going on?

Question) Walt, what is the ballpark number I should be getting at a Speedtest for the plan I'm on?

I'm assuming 768--which is my plan--is never actually reached.

 Does it sound like the Home run filter will help me?

 

 

Dale

Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 16 of 20
(5,538 Views)

HI Dale,

 

You should be getting above 600 on the download.  It's a shame the tech didn't have the filter with him.  He could have at least had someone else sent out instead of putting you through all this.  That device is called a ADSL POTS Splitter  This only one variety of splitter we use...there is another type we use inside of the Network interface which essentially does the same thing.  These can also be purchased, but quite honestly it shouldn't have to come to that. 

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎01-20-2009
Message 17 of 20
(5,532 Views)

Thanks Walt,

 

Every one I talk to on the phone at Verizon refers to it as a home run (homerun) filter, so I'm

guessing that's what you mean then.

 

As a customer, I can demand one be put on, correct?

My concern will be the guy tomorrow will say one isn't needed, etc.

 

Would you, if you were in my position, show the technician the different Speedtest results

over the past few days or not?

Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 18 of 20
(5,515 Views)

@dale001 wrote:

Thanks Walt,

 

Every one I talk to on the phone at Verizon refers to it as a home run (homerun) filter, so I'm

guessing that's what you mean then.

 

As a customer, I can demand one be put on, correct?

My concern will be the guy tomorrow will say one isn't needed, etc.

 

Would you, if you were in my position, show the technician the different Speedtest results

over the past few days or not?


I guess they could be called that...we just call them filters...As for demanding a filter.  I would have assumed your tech's there would have just installed one.  When the guy comes tomorrow, give him the history.

 

Your friend who works for Verizon called the MCO and had a line test run on your DSL...

 

They saw trouble on the line with your connection speeds.  I instructed you to call the Dsl Dept.  For some Odd reason the people in India didn't see any problem and referred you to the billing Dept. 

 

You in turn called the regular repair service and reported static on your line just to get some one out there...

 

The Tech that came out to visit ran a speed test with his "COLT"  (the name ot the tester we use) and determined that the inside wiring was your problem

 

You ordered a new line to be installed, unfortunately the Tech didn't have a Homerun filter to place in your outside terminal. 

 

Let me konw how you make out Dale.

 

Walt

Contributor Ridimann
Contributor
Posts: 2
Registered: ‎03-07-2009
Message 19 of 20
(5,485 Views)

You may want to ask Verizon how far you are from the substation or the main phone box on the street.  Reason being is that they sold me DSL at 1.5Mbps and it worked for about 10 months then something happened and they all of a sudden said that I should not even have their service because I am 18, 840 feet from the box on the corner and that was too far so they downgraded me to 768Kbps while it seems to be working it is kind of slow.  So check with them this is a common selling practice of theirs.

Bronze Contributor I
Bronze Contributor I
Posts: 60
Registered: ‎01-20-2009
Message 20 of 20
(5,481 Views)

The Resolution . . . (or thank God it’s over):

 

Imagine stressing over a large bill and wringing your hands for weeks trying to figure out

how you’re going to pay for it when all of a sudden someone shows-up at the door and says to you, “don’t worry about it; I’m going to take care of it”—and then they do.

 

Overly dramatic, I know, but a good analogy to how I felt yesterday, because after weeks of dealing with god-awful slow (dialup-like) DSL speeds and the stress and frustration of phone calls to Verizon representatives (many of whom I had trouble understanding, bless them), the problem is solved!

 

First of all, Big Thanks to Walt; without his assistance, I don’t know where I’d be right now—probably breaking my Verizon contract.

 

And thanks to Patrick, the DSL trained Tech who “made it all go away.”

Patrick was the fourth tech that had to come out to the house ever since my January start-up date with Verizon, and they saved the best for last.

 

At 11 a.m. Friday the phone rang, and Patrick was informing me that he was thirty minutes away and yes, bringing with him all the needed materials to make my DSL speed issue go away. He told me he had thirty years in the field, and I was like—great; now the heavy-hitters and true specialists come out; cool! They must be tired of hearing from me back at the main office.

 

He arrives and he’s right out of central casting—looks just like a tech—and I mean that in a cool way.

 

I briefly explain my problem, and before I finish three sentences he seems to know what I need all ready and tells me to not worry; “I’m going to make this problem go away.”

 

He spends no more than two minutes (if that) at my house terminal box and uses a filter (POTS splitter), comes inside the house, fires off a couple of speed and PING tests and voilla! I see speed readings on Speedtest.net of over one thousand!

 

He told me “that’s all I do,” meaning put these filters on and wow, do they do the trick.

 

He then goes to Youtube, and since he knows by now my love of planes, he puts on an F-14 taking-off video and tells me to put the speaker volume to max and proceeds to blow the roof off of the house---NO MORE stop and go, jerky video playback.

High speed Internet is here.

 

Then he plays a Van Halen concert clip and speaks of how he and his wife caught a guitar pick after Eddie threw it into the audience at them when they both attended a concert and sat in the second row.

 

We talked for 55 minutes; it took him five minutes to fix my problem.

 

He even gave me some interesting info that, well . . .  let’s just say I now know about Bit Torrents.

He tells me Norton and McAfee are over-rated and tells me what the best anti-virus

software is (it begins with a “T”), and after looking at my autographed Miami Dolphin helmets, bids a good day, telling me the problem has gone away.

 

What have I learned from this experience and can pass along to others? Well---

 

First, there is persistence—measured with just enough sternness:

 

Talking with customer relations people and other Verizon support people is an education—and that’s the way it is today in many companies—so this is not a slam at one company, per se. But getting a technician to come to my home was like pulling King Kong’s teeth.

 

After much tenacity and enough measured anger, I managed to yank out one of Kong’s molars and although a bit bloody for it all, it paid off.

 

 

Second, I’m reminded of just how important it is to seek out and search for answers on your own:

 

I’m glad that I found this forum, for example, and was lucky enough to have someone (Walt) give assistance.

 

Finally, there are nice people out there:

 

And the above-mentioned Walt and Patrick are just two of so many.

 

 

So after 14 years of dial-up—I was a Prodigy member for goodness sake—I am experiencing, finally, “high speed Internet” service.

Hubba, hubba.

 

Okay, back to business as usual;

I got a giant ape that’s a bit angry at me.

 

---Dale

 

 

 

 

 

 

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