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My dsl keep disconnecting last few months
holyV
Newbie
‎08-14-2018 11:26 AM
 
 
WAN Status Connection StatusConnection Status
Broadband:CONNECTED
Internet Service Provider:CONNECTING
PPP StatusPPP Parameter Status
User Name:admin
PPP Type:PPPoE
LCP State:DOWN
IPCP State:DOWN
Authentication Failures:0
Session Time:0 Days, 0H:7M:6S
Packets Sent:0
Packets Received:0
Broadband StatusBroadband Parameter Status
VPI:0
VCI:35
Broadband Mode Setting:ADSL
Broadband Negotiated Mode:G.DMT
Connection Status:CONNECTED
Downstream Speed:4480 Kbps
Upstream Speed:768 Kbps
Retrains:6
Retrain Timer:0 Days, 0H:0M:6S
ATM QoS class:UBR
Near End CRC Errors Interleave:6847
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :14479
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :0
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :0
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
SNR Downstream :6 dB
SNR Upstream :6 dB
Attenuation Downstream :25 dB
Attenuation Upstream :16 dB
Power Downstream19.8 dBm
Power Upstream11.9 dBm
 
 
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Re: My dsl keep disconnecting last few months
smith6612
Community Leader
Community Leader
‎08-19-2018 09:08 PM

Looks like you have some line issues. Your modem has a low downstream and upstream SNR, and the speed the modem is synced at is not correct, as a result.

If you have phone service, does the phone have any static or other noise on it, especially if you make the dial tone disappear (taking the phone off the hook and pressing any key)?

Have you tried connecting the modem to the Demarc where your home's telephone wiring connects up to Verizon's network? This point is often called a NID, and newer ones will contain a test jack which allow you to connect the modem or a phone up to it. https://www.dslreports.com/faq/1317

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