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Need help with slow DSL Speeds

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rockville143
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Posts: 7
Registered: ‎03-09-2011

Need help with slow DSL Speeds

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I have the 768kbps plan and am only receving about 170kbps downloads (day and night)

I have a Westell B90-210015-04  DSL Modem  (Rev E)

Linsys BEFW11S4 Router  (Version 4)

My operating system is Windows XP

 

I have logged into my router looking for statistics logs but don't see them so I can't attach any other info at this time

 

I have been through many of the forums but don't see reference to the slower DSL plans nor the older routers and modems. Your help/assistance would be appreciated

 

Thanks in advance

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rockville143
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Registered: ‎03-09-2011

Re: Need help with slow DSL Speeds

Message 2 of 13
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To clarify, I would be more than happy to find the tranceiver statistics if I knew where to look.  When I loging to 192.168.1.1 I am on the router, not the modem.  How do I get to the modem to provide the information that people need to debug the slow speeds?  A little bit of detail in the explanation would help.. Thanks

rockville143
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Registered: ‎03-09-2011

Re: Need help with slow DSL Speeds

Message 3 of 13
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also, on the router it says that I am using PPoE with Local DHCP enabled

LiquidFusion
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Registered: ‎09-25-2009

Re: Need help with slow DSL Speeds

Message 4 of 13
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System Monitoring - Advanced Status - Transceiver Statistics

dslr595148
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Registered: ‎09-24-2008

Re: Need help with slow DSL Speeds

Message 5 of 13
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#1 In the Linksys router at Setup -> Basic Setup

 

a) what is the current Local IP Address?

 

b) What is the current Speed & Duplex ( if that applies ) ?

 

For example when I looked at http://ui.linksys.com/files/BEFW11S4/v4/1.52.02/index.htm

 

It has a Speed & Duplex setting, but perhaps your doesn't ??

 

#2 In the Linksys go to Wireless -> Basic Wireless Settings

 

#3 Is the wireless enabled?

 

#4 In the Linksys go to Wireless -> Wireless Security

 

#5 Wireless Security is enabled?

 

#6 If so, what level is it set to?

 

#7 In the Linksys go to Administration -> Management

 

#8 What is the current UPnP Setting?

 

#9 Do you have a hub or swich that is not part of a router?

 

#10 Does your computer have at least two NICs?

 

#11 If so, is one of them - a wired NIC?

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Time4Cable
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Registered: ‎03-16-2011

Re: Need help with slow DSL Speeds

Message 6 of 13
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I also am seeing very slow DSL speeds. 220 kbs on the 768 kbs package. I contacted tech support live chat, who diagnosed a line problem and said they would have a tech. call me on a voice line. Hw also did a speed test and came up with the same results at which point he escalated me to his 'supervisor'. The 'supervisor' wasted no time in telling me my solution was an immediate upgrade to FIOS. Despite my protestations the only 'solution' to the problem was an immediate sign up to FIOS. You know, I got the distinct impression that the 'supervisor' was not in fact a support tech. but a salesperson, whose job was simply to upsell me. Has anyone else had similiar experience?

rockville143
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Registered: ‎03-09-2011

Re: Need help with slow DSL Speeds

Message 7 of 13
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Thanks everyone for your responses.  I had called Verizon who just sent me a new modem  (Westell 6100 G) so I connected that up this morning.  Out of the box with computer connected directly to modem I am now getting 400kbps download  (should I expect to get a lot closer to the 768 kbps download?)

 

Meanwhile I can't connect the router to the modem so I have just printed off a lot of  how to's and will try that in the next day or so. Will keep everyone up to date.

 

 

Smith6612
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Re: Need help with slow DSL Speeds

Message 8 of 13
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Back in the day when Verizon was selling the Linksys routers (I'm pretty sure they sold the BEFW11S4s), a common setup for them was to have you bridge your DSL modem if it were a Westell 2200 or a Westell 6100, and use PPPoE on the router to authenticate the connection. With this kind of setup, you would generally need to plug a PC into the modem directly, not establishing any PPPoE connectivity and then assign your PC a Static IP address so that you could log into the modem's web interface.

 

Like the Westell 2200s, the 6100s Verizon sends out operate in Router mode, where the modem takes care of PPPoE connectivity and also runs as a router. When this is being done, you cannot establish a PPPoE connection from your router as the modem wouldn't know what to do with it in the first place, since it is running as a router. You would need to bridge the modem in order to use PPPoE directly on the router (which is the suggested way of doing things if you aren't using a Gateway).

 

With the new modem, if you go to http://192.168.1.1/ and choose System Monitoring, Advanced Monitors, and then Transceiver Statistics, you should see a table with a bunch of information on it. Post that information up for us to see. If you need a Username and Password, try the following:

 

admin/password

admin/password1

admin/admin

admin/admin1

 

To obtain the Statistics from your Westell 2100, you would need to use the Westell Diagnostic Utility, or the Westell Modem Browser as it's also called to get the data from the modem. You can find it using this link to the DSLReports website:

 

http://www.dslreports.com/faq/7553

 

If you do use the tool above, your PC's Firewall must be disabled and shut down temporarilly, and any other security software should be turned off until the tool is closed. Additionally, the PC must be plugged straight into the modem.

 

With the 768kbps provisioning, you should be running at a Sync rate of 864kbps downstresam, 160kbps upstream on G.DMT mode. With ADSL2/ADSL2+, the numbers will be lower by no more than 4kbps of the mentioned values. Any lower would be from something else which we'll investigate once we see Transceiver Statistics. The 768kbps package should speed test at 740kbps download (~91KB/s Transfer rate) and 130kbps up (~16.5KB/s).

rockville143
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Posts: 7
Registered: ‎03-09-2011

Re: Need help with slow DSL Speeds

Message 9 of 13
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rockville143
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Posts: 7
Registered: ‎03-09-2011

Re: Need help with slow DSL Speeds

Message 10 of 13
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    Sorry about the delay in getting back.  Takes awhile to get free time around the house with little kids.  Anyway I converted my 6100 back to a modem/router from just bridging the modem.

    With the Westell 6100 my download speeds are 450kbps and upload is 130kbps  on a line that is supposed to be 768kbps down load

    My Trasceiver stats are:


Transceiver Statistics Transceiver Revision 3.3.6.10.0.1 Vendor ID Code 4D54 Line Mode ADSL_G.dmt Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 512 160 Margin (dB) 25.2 31.0 Line Attenuation (dB) 46.2 31.5 Transmit Power (dBm) 9.8 11.9





    My Log info is

  1. Mar 18 10:58:49         user.err        syslog:         WSTLIB_HTTP: Failed to parse URL:
  2. Mar 18 10:41:58         user.err        syslog:         WSTLIB_HTTP: Failed to parse URL:
  3. Mar 18 10:39:30         user.err        syslog:         WSTLIB_HTTP: Failed to parse URL:
  4. Mar 18 10:36:29         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  5. Mar 18 10:36:29         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:6 CONNECTION REQUEST
  6. Mar 18 10:36:29         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  7. Mar 18 10:36:29         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  8. Mar 18 10:36:25         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  9. Mar 18 10:36:21         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:6 CONNECTION REQUEST
  10. Mar 18 10:36:21         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  11. Mar 18 10:36:21         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  12. Mar 18 10:36:18         daemon.info     cwmpd[180]:     CWMP: Connection request from ACS succeeded
  13. Mar 18 10:36:18         daemon.info     cwmpd[180]:     CWMP: Connection request from ACS succeeded
  14. Mar 18 10:36:17         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  15. Mar 18 10:36:17         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:0 BOOTSTRAP,4 VALUE CHANGE
  16. Mar 18 10:36:17         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  17. Mar 18 10:36:17         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  18. Mar 18 10:32:10         daemon.info     dnsmasq[152]:   DHCPACK(br0) 192.168.1.18 00:21:86:9a:0f:59 COHENH2
  19. Mar 18 10:32:10         daemon.info     dnsmasq[152]:   DHCPREQUEST(br0) 192.168.1.18 00:21:86:9a:0f:59
  20. Mar 18 10:32:09         daemon.err      net_mgr[173]:   PPPKICK: pppoe_getstate failed
  21. Mar 18 10:31:50         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 401
  22. Mar 18 10:31:47         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:6 CONNECTION REQUEST
  23. Mar 18 10:31:47         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  24. Mar 18 10:31:47         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  25. Mar 18 10:31:44         daemon.info     cwmpd[180]:     CWMP: Connection request from ACS succeeded
  26. Mar 18 10:31:41         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  27. Mar 18 10:31:40         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:0 BOOTSTRAP,4 VALUE CHANGE
  28. Mar 18 10:31:40         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  29. Mar 18 10:31:40         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  30. Mar 18 10:31:36         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  31. Mar 18 10:31:35         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:6 CONNECTION REQUEST
  32. Mar 18 10:31:35         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  33. Mar 18 10:31:35         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  34. Mar 18 10:31:31         daemon.info     cwmpd[180]:     CWMP: Connection request from ACS succeeded
  35. Mar 18 10:31:31         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  36. Mar 18 10:31:31         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:2 PERIODIC
  37. Mar 18 10:31:31         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  38. Mar 18 10:31:31         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  39. Mar 18 10:30:33         daemon.err      net_mgr[173]:   PPPKICK: pppoe_getstate failed
  40. Mar 18 10:28:07         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  41. Mar 18 10:28:07         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:0 BOOTSTRAP,4 VALUE CHANGE
  42. Mar 18 10:28:07         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  43. Mar 18 10:28:07         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  44. Mar 18 10:28:03         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 401
  45. Mar 18 10:28:01         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:6 CONNECTION REQUEST
  46. Mar 18 10:28:01         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
  47. Mar 18 10:28:01         daemon.info     cwmpd[156]:     CWMP: Inform Sent Successfully
  48. Mar 18 10:27:58         daemon.info     cwmpd[180]:     CWMP: Connection request from ACS succeeded
  49. Mar 18 10:27:57         daemon.info     cwmpd[156]:     CWMP: Final Http Return Code = 204
  50. Mar 18 10:27:55         daemon.info     cwmpd[156]:     CWMP: Inform (200). The following events are true:0 BOOTSTRAP,4 VALUE CHANGE
  51. Mar 18 10:27:55         daemon.info     cwmpd[156]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
Hope this helps
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