I upgraded my old ADSL modem to a new ADSL2+ modem. My new modem is still connecting using ADSL (G.dmt) instead of ADSL2+. Is there something I need to do to get the Verizon end of the connection to use ADSL2+?
I'm supposed to be on a 7.1-15 Mbps plan. I'm only getting 3.36 Mbps down, but my attenuation is low (23.5 dB) and SNR margin is high (29 dB) so I think I would get more speed from ADSL2+:
SNR Margin: 29.0 db
Line Attenuation: 23.5 db
Data Rate: 3360 kbps
Max Rate: 9472 kbps
POWER: 19.0 dbm
That's definitely not the 7.1-15 sync speeds. You should go to DSLReports.com and look at the "Verizon Direct" forum. You have to create a log in, but you can post on there and deal directly with customer service. Looks like you have a "profile mismatch" since you're not syncing at the speed you're supposed to be.