No Connectivity on line - rebooting Westell 7500 does not help

[airace1]

Hi All,

We've been having sync issues for well over 2 weeks now. Sometimes hard rebooting the Westell 7500 (Model:A90-750015-07 - firmware ver: 5.01.00.02) will allow the line to stay up for a day or so.

But since yesterday, nothing has helped. The line will come up and stay up for maybe 5-10minutes and then drop again.

Calling the VZ support line is very frustrating since the "robot" menus do not help to get us to actual support personnel. The one time we got past the automated system, the lady said we had reached the wrong dept. and dropped us back to the robot 😞

I am working from home, so all of this is total time and monely loss. Currently a different internet connection helped to manage post this.

Anyway, here are some "all event" logs we could collect today - (we are in an apartment and do not have access to any NID).

 cwmpd[338]:     CWMP: Final Http Return Code = 204
syslog:     WebServer: Page [/htmlV/wacpHidden.asp] Access by user administrator from IP 192.168.15.253
 cwmpd[338]:     CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE
cwmpd[338]:     CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic
 cwmpd[338]:     CWMP: Inform Sent Successfully
daemon.err     cwmpd[368]:     cwmpDDNSCallback: Result of DDNS Update (ipupdate_once) ->3
 syslog:     WebServer: Page [/htmlV/sys_system_log.asp] Access by user administrator from IP 192.168.15.253
 syslog:     WebServer: Page [/goform/EventForm] Access by user administrator from IP 192.168.15.253
 syslog:     WebServer: Page [/htmlV/sys_system_log.asp] Access by user administrator from IP 192.168.15.253

Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:18:58     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Apr 11 09:18:58     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Apr 11 09:18:58     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 445 seconds
Apr 11 09:18:58     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
Apr 11 09:18:58     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
Apr 11 09:18:58     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
Apr 11 09:18:58     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
Apr 11 09:18:58     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
Apr 11 09:18:58     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:18:48     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:18:43     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:18:38     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:18:38     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
Apr 11 09:14:15     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:14:15     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Apr 11 09:14:15     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 263 seconds
     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
    daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
  daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
 daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
 daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
Apr 11 09:14:15     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:14:05     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:14:00     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:13:55     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:13:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:05:55     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Apr 11 09:05:55     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Apr 11 09:05:55     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 480 seconds
Apr 11 09:05:55     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
Apr 11 09:05:55     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
Apr 11 09:05:55     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
Apr 11 09:05:55     daemon.err     pppd[1838]:     Unable to complete PPPoE Discovery
Apr 11 09:05:55     daemon.warn     pppd[1838]:     Timeout waiting for PADO packets
Apr 11 09:05:55     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:05:45     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:05:40     daemon.warn     pppd[1838]:     waitForPADO: timed out
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:05:35     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_PEER_DEAD->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:05:35     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DORMANT(3)
Apr 11 09:04:09     daemon.err     cwmpd[367]:     ddnsWanIPCallback WAN State Down
Apr 11 09:04:07     daemon.notice     net_mgr[357]:     Routes transitioning to Down state on ppp0.
Apr 11 09:04:07     daemon.notice     net_mgr[357]:     QoS on ppp0 transitioning to Down state.
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell Random Holdoff returning 91 seconds
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Leaving destroy_pppoesessionfile
Apr 11 09:04:04     daemon.err     pppd[1838]:     Unlinking PPPoE session file:/WFIO/ppp-config0
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Enter destroy_pppoesessionfile
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DISCONNECT(10)
Apr 11 09:04:04     daemon.info     pppd[1838]:     Sent 287346 bytes,received 544123 bytes.
Apr 11 09:04:04     daemon.info     pppd[1838]:     Connect time 5930402.2 minutes.
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Connection terminated.
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.warn     pppd[1838]:     pppd[1838] EXIT_PEER_DEAD caused InternetFail light to be lit
Apr 11 09:04:04     daemon.notice     pppd[1838]:     PPPD Exit Status changed EXIT_OK->EXIT_PEER_DEAD during phase PHASE_ESTABLISH->PHASE_DEAD
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_DEAD(0)
Apr 11 09:04:04     daemon.info     dnsmasq[311]:     using nameserver 71.250.0.12#53
Apr 11 09:04:04     daemon.info     dnsmasq[311]:     using nameserver 71.242.0.12#53
Apr 11 09:04:04     daemon.info     dnsmasq[311]:     reading /var/etc/resolv.conf
Apr 11 09:04:04     daemon.notice     ip-down[2062]:     ppp0: 287346 bytes sent,544123 bytes received
Apr 11 09:04:04     daemon.notice     ip-down[2062]:     ppp0: disconnected;connected for 355824129 seconds
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Couldn t increase MRU to 1500
Apr 11 09:04:04     daemon.warn     pppd[1838]:     Couldn t increase MTU to 1500
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_ESTABLISH(4)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_NETWORK(7)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 connect_time:355824129 bytes_sent:287346 bytes_rcvd:544123 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell ip_down()
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:74.102.130.79 ipremote:10.5.59.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.250.0.12 dns2:71.242.0.12
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Westell phase_hook PHASE=PHASE_TERMINATE(9)
Apr 11 09:04:04     daemon.notice     pppd[1838]:     Serial link appears to be disconnected.
Apr 11 09:04:04     daemon.info     pppd[1838]:     No response to 6 echo-requests
Apr 11 08:49:27     daemon.info     cwmpd[338]:     CWMP: Final Http Return Code = 204
Apr 11 08:49:27     daemon.info     cwmpd[338]:     CWMP: Inform (200). The following events are true:1 BOOT,4 VALUE CHANGE

Please help!!

TIA

[Anthony_VZ]

I have sent you a private message regarding your issue.