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No Order Confirmation, nor Charge

Posts: 1
Registered: ‎06-19-2017

No Order Confirmation, nor Charge

Message 1 of 2

I just purchased Verizion High Speed Internet and haven't recieved any confirmation email or anything.

I'm unaware of what I'm going to get in the mail nor how much I was charged. Everytime I try to contact customer service I get an automated bot that says they can not help me. I can't make a phone call because I'm still currently deployed for another week.

Please if anyone has had this issue or knows an effective way to get a hold of a real person online to help me with this issue please let me know.

Moderator Moderator
Posts: 297
Registered: ‎02-13-2017

Re: No Order Confirmation, nor Charge

Message 2 of 2

Hi Jcull006,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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