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No Return Label for Router return

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GlennR
Contributor
Contributor
Posts: 1
Registered: ‎10-30-2012

No Return Label for Router return

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I received a new router for my broken one.  I am suppose to return the old one with in 7 days.  Do not know where to send it, since you did not send me a prepaid return label.

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: No Return Label for Router return

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read the packing slip or the receipt.  It will tell you if they want it back or not.  Really old models they don't want back, hence you get no packing slip.  If it says to make sure to return it, then hit the contact us link at the bottom of the page and reach out to verizon's live chat and see if they will send you a shipping label.

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: No Return Label for Router return

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How old is your current router? Have you tried asking Verizon to send a return label, letting them know of the situation (in case they did say you will absolutely be billed for non-return)?

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: No Return Label for Router return

Message 3 of 6
(4,833 Views)

read the packing slip or the receipt.  It will tell you if they want it back or not.  Really old models they don't want back, hence you get no packing slip.  If it says to make sure to return it, then hit the contact us link at the bottom of the page and reach out to verizon's live chat and see if they will send you a shipping label.

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jlamont
Contributor
Contributor
Posts: 1
Registered: ‎10-16-2017

Re: No Return Label for Router return

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(2,909 Views)

no return lable for ups return

LawrenceC
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Posts: 10,587
Registered: ‎03-18-2013

Re: No Return Label for Router return

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Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

LawrenceC
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Posts: 10,587
Registered: ‎03-18-2013

Re: No Return Label for Router return

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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