Customers With Disabilities
quick menu

No Wireless Internet Signal

No Wireless Internet Signal

Copper Contributor
Device: iPhone 6 Plus
Message 1 of 4
Occasionally the signal from the wireless router at my work will seem to die off. I'll be unable to use the Internet connection and the signal strength will steadily drop until the connection is completely lost. This only happens on my Mac and a PC laptop. It does not affect the desktop PC that is connected to the router. Trying to reconnect via the two laptops does not work even though they say the network is in range. Normally turning the router off then back on fixes the issue. However, today the connection will drop within a few minutes of reconnecting. Any way I can fix this?
Gold Contributor VII
Gold Contributor VII
Message 2 of 4

#1 In the router, did you try to change the SSID?


#2 In the router, did you try to change the channel?


#3 In the router, you are using wireless security? For example, WEP OR WPA.


#4 You do not have any cell phones or cordless phones, near wireless equipment?




No idea of how to do those thing in the router, the brand and model of the router will help.



If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


Copper Contributor
Device: iPhone 6 Plus
Message 3 of 4
I haven't tried to change the SSID or the channel. I'm not sure how to do either of those things. There is a WEP password to access the network. Is that what you mean about the wireless security? No cell phones near the router, however, there is a cordless phone nearby which has always been there. I will have to check the make and model of the router. All I know right now is that it's one that came from Verizon.
Silver Contributor I
Message 4 of 4

Cell phones operate in licenses spectrum, and the frequencies they use are not the same as the frequencies used by WiFi.

Most WiFi is in the 2.4 Ghz band. That is unlicensed spectrum, available for a number of uses including cordless phones. The point is interference in the 2.4Ghz band from other Wi-Fi Networks in the area, as well as cordless phones isn't unusual.

So you may have to try different channels until you find one that works. It may be that none will work very well, in which case there isn't much you can do about it.


So it is entirely possible that the cordless phone is interfering with the wifi.


WEP security should not prevent your WiFi devices from finding your network, however if you lack the password, it will prevent you from using the WiFi network.


Depending upon your Modem/Router, the instruction for changing your wireless setup vary, but start by going to and logging into the modem/router as administrator, preferably from port 1 on the modem/router. There should be a 'wireless' tab, click on it, and a menu should open up to allow you to change the channel, SSID, WEP password etc.


Anyway, if you have a WiFi enable devices, it should be able to see the network, even if it cannot connect to it unless the signal is being interfered with by another device in the 2.4Ghz band.


Good luck

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps


Watch Fios