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No internet and not getting much help

No internet and not getting much help

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Contributor
Contributor
Posts: 2
Registered: ‎07-22-2017
Message 1 of 2
(729 Views)

Having similiar issues with DSL but a power reset usually restores it. I've been having problems with slow and intermittent loss of internet for about a month now. I've made numerous calls to tech support without any resolution. They have a ploy to end the call by saying they will call me back the next day but they never do. I spoke with a Verizon supervisor who assured me he would call back the next day but I'm still waiting for that call. I'm currently trying to escalate the problem to a higher level of management within Verizon to see if I can find someone that actually cares about customer service. If that doesn't work I'm going to cancel my internet, residential phone  and wireless service and switch to another provider. Worst customer service I've ever experienced.    

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Moderator Moderator
Moderator
Posts: 9,542
Registered: ‎03-18-2013
Message 2 of 2
(712 Views)

Hi robjameslowe,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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