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Same issue here , we are dropping DSl on friday we have had no luck with verizon on fixing the issue it has been ongoing
and they keep sending us modem after modem and I know its not the modem
we are giving up we called our local cable provider and are having faster and more reliable internet services installed
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To all who need help
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
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Our DSL is constantly dropping. Please review and advise. Thank you.
We are using a Netgear DM111PSP v2 Modem and an Asus dual band 3x3 router.
news.giganews.com
traceroute to {edited for privacy}30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms 216-166-96-105.fwd.datafoundry.com (216.166.96.105) 0 ms 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 0 ms 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.130.89) 0 ms ash-b2-link.se.telia.net (80.91.245.223) 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 0 ms 9 ms 0 ms
6 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 12 ms 12 ms 12 ms
7 P12-0.SCTNPA-HZTNPAHZ-ERXG02.verizon-gni.net (130.81.136.5) 14 ms 15 ms 15 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te0-0-1-3.nr11.b015583-1.ams03.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms 0 ms
3 154.25.2.121 (154.25.2.121) 0 ms 154.25.2.125 (154.25.2.125) 0 ms 0 ms
4 be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 1 ms be2434.ccr41.ams03.atlas.cogentco.com (130.117.2.242) 1 ms be2440.ccr42.ams03.atlas.cogentco.com (130.117.50.5) 1 ms
5 be2275.ccr21.lon13.atlas.cogentco.com (130.117.51.253) 8 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 10 ms be2276.ccr22.lon13.atlas.cogentco.com (154.54.36.57) 8 ms
6 be2349.mpd21.jfk02.atlas.cogentco.com (154.54.30.177) 81 ms be2347.ccr21.jfk02.atlas.cogentco.com (154.54.27.141) 80 ms be2350.mpd22.jfk02.atlas.cogentco.com (154.54.30.185) 80 ms
7 be2150.mpd21.dca01.atlas.cogentco.com (154.54.31.129) 86 ms be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 88 ms be2096.ccr22.jfk02.atlas.cogentco.com (154.54.30.41) 82 ms
8 be2176.ccr41.iad02.atlas.cogentco.com (154.54.41.53) 87 ms be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 91 ms be2148.ccr21.dca01.atlas.cogentco.com (154.54.31.117) 88 ms
9 verizon.iad01.atlas.cogentco.com (154.54.12.46) 87 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 88 ms 88 ms
10 verizon.iad01.atlas.cogentco.com (154.54.10.226) 88 ms G13-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.151.35) 89 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 89 ms
11 G13-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.151.35) 94 ms P9-0.SCTNPA-HZTNPAHZ-ERXG02.verizon-gni.net (130.81.44.19) 102 ms 101 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * Max number of unresponsive hops reached (firewall or filter?)
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I have the same problem. I waited 1/2 hour on the phone before someone that cant speak english tells me it is my router/modem. i lose internet every 10 to 20 minutes. I have shut off my router and it still wil not connect. I called again and told them to fix the line comming into the house or I will switch to Comcast. The lady still going on about my route'r it new and every time they send a signal to the house they find out it was something with the line. I guess they want me to switch to someone else
@Styp wrote:
My internet keeps dropping. It will connect for 10-15minutes and then stop. Is there a problem with Verizon service?
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#1 To access the modem combo, by default..
a) ..it's LAN IP is 192.168.0.1
b) ..user name is admin
c) ...password is password
#2 Once in,
a) Under Maintance click on ADSL Line Status
b) Show what you see in there
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Router Status | |
Account Name | |
Firmware Version | V1.1.00.06_NA |
ADSL Port | |
MAC Address | {edited for privacy} |
IP Address | {edited for privacy} |
Network Type | PPPoE |
IP Subnet Mask | 255.255.255.255 |
Gateway IP Address | 10.29.11.1 |
Domain Name Server | 68.237.161.12 71.242.0.12 |
LAN Port | |
MAC Address | {edited for privacy} |
IP Address | 192.168.0.1 |
DHCP | On |
IP Subnet Mask | 255.255.255.0 |
Modem | |
ADSL Firmware Version | 3.4.9.14.0.1 |
Modem Status | Connected |
DownStream Connection Speed | 1504 Kbps |
UpStream Connection Speed | 448 Kbps |
VPI | 0 |
VCI | 35 |
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System Up Time 23:42:06 | ||||||||||||||||||||||||
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