ONE WORLD ORDER CONTROL VS VERIZON'S CONTROL
RAFDECC
Newbie

THREE YEARS AGO MY COMPUTER WAS HIT BY LIGHTENING.  AFTER NUMEROUS CALLS TO SERVICE REPAIR TO FIX THE IMPROPER CONNECTION OF UNDERGROUND SERVICE, POOR INTERNET AND PHONE CONNECTION FLUCTUATING ON THE WEATHER; I.E. RAIN / CONNECTION, VERIZIN FINALLY AFTER THREE OR FOUR YEARS INSTALLED BY INDEPENDENT CONTRACTOR AND UNDERGROUND LINE FROM THE STREET DIRECT TO MY HOUSE.  I WAS VERYAPPRECIATIVE, AND THE DSL AND PHONE WORKED FINE.

MY COMPUTER; I.E. ETHERNET CARD INTERNAL COMPUTER CONNECTION WAS DESTROYED IN THE ABOVE EVENT.  VERIZON SENT THE WRONG REPLACEMENT  CARD FIR ME TO INSTALL.  I WAS ADVISED BY MY COMPUTER SHOP IT WAS THE WRONG CARD.  THEY SUPPLIED MY AN EASY TO INSTALL ETHERNET ADAPTER WHICH PLUGGED INTO MY USB PORT.  THIS COST 30.00 DOLLARS.  I BELIEVE VERIZON CREDITED ME THAT AMOUNT.

NOW FOR THE THIRD TIME, I BELIEVE , MY COMPUTER WAS HIT BY LIGHTENING.  I EXPLAINED TO VERIZON WHAT I FELT WAS DAMAGED, THE ETHERNET ADAPTER AS IN THE ABOVE INCIDENT.  VERIZON ADVISED THEY WOULD SEND A MODEM AND WIRELESS ADAPTER AS THEY COULD NOT SEND A DSL DIRECT CONNECTION ADAPTER.

VERIZON SENT NO MODEM, BUT DID SEND THE WIRELESS DEVICE AND ADAPTER.

RESULTS AND ISSUE AT HAND:  THE WIRELESS IS MUCH SLOWER THAN DIRECT CONNECTION/ LINE TO COMPUTER/ ADAPTER AS OBSERVED FROM PRIOR THREE YEAR USE.  I CALLED VERIZON ADVICING OF SAME AND REQUESTED THEY SEND ME A USB DSL ADAPTER AS I INITIALLY PURCHASED FROM THE FIRST LIGHTENING STRIKE.  VERIZON ONCE AGAIN ADVISED THEY CAN NOT SEND NOR CREDIT ME FOR A DSL ADAPTER.

REQUEST:  MY ORIGINAL DSL SERVICE RESTORED NOT WI FI AS I NEVER REQUESTED NOR HAD.

REQUEST:  TO DISCONNECT MY LINE SERVICE TO USE ONLY DSL, REFUSED ON TWO REQUESTS.  THIRD REQUEST THEY AGREED AFTER I ADVISED I CALLED THE STATE OF NEW JERSEY UTILITIES COMMISSION.

I ADVISED I NEEDED TO REDUCE MY PHONE AND INTERNET SERVICE BILL AS IT STARTED AT 35.00 MONTHLY THEN SLOWLY ROSE TO 68.00, THAT I WAS ON FIXED INCOME AND NOW HAVE GOTTEN ONE MONTH BEHIND.

A VERIZON REPRESENTATIVE IN CALIF. ADVISED SHE WOULD COULD NOT DISCONNECT LINE SERVICE, AND KEEP DSL ONLY.  SHE STATED THAT WAS ONLY AVAILABLE IN CALIF.

EXPLANATION OF REQUEST.  1)  WANT DSL DIRECT LINE CONNECTION ONLY  2)  NEED TO REDUCE MY COSTS

3)  WANT DSL ADAPTER USB PORT OR CREDIT TO PURCHASE SAME ESTIMATED $30.00. 4)  VERIZON NOW ADVISISES I CAN DISCONNECT MY PHONE HARD LINE AND USE DSL ONLY BUT WILL NOT ISSUE ME A CREDIT FOR DAMAGE TO MY COMPUTER; I.E. THE ETHERNET ADAPTER/ USB.

I HAVE BEEN ON THE PHONE NO LESS THAN 4 TIMES MOST RECENTLY TODAY REQUESTING THE ABOVE, AND BEING TOLD NO.  I WILL BE CONTACTING THE STATE OF NEW JERSEY UTILITIES COMMISSION TO ADVISE OF SAME.  {please keep it relevant}  I HAVE NO OTHER PROVIDER EXCEPT WARNER CABLE AND THAT IS ANOTHER NIGHTMARE WAITING TO BE EXPLAINED.

ALL I EVER WANTED WAS A CLEAR DIRECT SERVICEABLE CONNECTION TO INTERNET FOR A FAIR PRICE.

CAN SOMEONE HELP?  IT APPEARS THAT WHENEVER I HAVE A MALE TO DISCUSS PROBLEMATIC ISSUES IN THE PAST THEY GOT RESOLVED.  {please keep it relevant}

JUST A CUSTOMER WANTING A LIVE PERSON NOT COMPUTER ANNIMATION NOR QUESTIONS PRESCRIBED FOR ANSWERS, NOR SOMEONE READING FROM A SCRIPT TELLING ME THEY DON'T KNOW, OR CAN NOT DO IT.

I'VE SERVED MY COUNTRY SO I KNOW HOW THAT OLIGARCY WORKS AND IT AIN'T TOO EFFICIENT WHEN ONE GET'S RIGHT DOWN TO IT.

SPIRITUAL, HELP, ANY HUMAN OR TRANS HUMAN OUT THERE THAT CAN RESOLVE THIS PLEASE DO SO.

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Re: ONE WORLD ORDER CONTROL VS VERIZON'S CONTROL
LawrenceC
Moderator Emeritus

Hi RAFDECC,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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