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06-08-2014 07:43 AM
06-11-2014 01:02 PM
Same! no service since 3/30. I think they're forcing us into fios. But we need the landline as it's the most reliable phone service. If I have no phone service, don't bill me VERIZON! I don't want credit, just stop billing me til its fixed or let me know you're not going to fix my phone line then I can cancel you and never be a verizon customer again.
06-11-2014 01:56 PM
Hello beatricethecat
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
06-11-2014 01:59 PM
Hello mw111
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
06-16-2014 12:17 PM
We did not hear back from you on your Private Support case.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Mitchell
06-16-2014 01:04 PM
06-16-2014 01:47 PM
Hi beatricethecat,
We have reopened your private support case. The support agents do not monitor the public forums; please keep all correspondence concerning your case in the private support area.
06-21-2014 08:16 AM
mw111, While we are happy to help with all Verizon Home service concerns we are unable to take any action without your account information. As we have not received that information after multiple requests we are now closing your Private Support Case for no response. If you still require assistance please make a new post.
-Adam_VZ