For the past few days I've been experiencing severe lag while playing an online game. The ping is normal, but the game stops responding or its response is delayed to such an extent that it's impossible to continue playing. My friend attributed the problem to the packet loss that Verizon customers have been experiencing. I'm curious as to when this issue will be resolved, as it's extremely annoying and has prompted me to consider switching to a different internet service provider.
Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets 1 gw1-g-vlan201.dca.giganews.com (126.96.36.199) 13 ms 13 ms 13 ms 2 ash-bb1-link.telia.net (188.8.131.52) 39 ms 7 ms 7 ms 3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (184.108.40.206) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (220.127.116.11) 4 ms 4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (18.104.22.168) 6 ms 6 ms 6 ms 5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (22.214.171.124) 6 ms 6 ms 6 ms 6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.