Just call me flummoxed ...
I went to my "profile page for the forum" by clicking on my name. (So far so good)
I looked "at the top of the middle column," (Puzzled, I search for KaLin's promised support.)
THERE IS NOTHING REMOTELY RESEMBLING "an area titled "My Private Support Cases," nor any selection that leads to "My Private Support Cases."
THERE IS NO LINK to "the private board where you and the agent may exchange information."
And thus, it seems like the ping-pong game continues ...
I used to wonder why nobody responded to their original posts with updates. It appears that moderators prevent this from happening.
Eager for assistance, I remain yours sincerely,
Please check your Private Message Inbox. It should look like this -->>
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.