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Please help - can not install modem drivers

Posts: 1
Registered: ‎03-24-2009

Please help - can not install modem drivers

Message 1 of 2
I recently installed an external hard drive.  For some reason that seems to have erased the Westell 6100 modem set up/ drivers.  I tried re-installing using the Verizon cd, but when I click account set up I get a message that I do not have administrative privileges.  I checked and I am in fact still the administrator.  Any thoughts on how to fix or why installing the back up drive would do this?  I know my DSL connection is still good because wifi is working.  This is on a MAC computer.  I called Verizon which was a joke.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,050
Registered: ‎09-24-2008

Re: Please help - can not install modem drivers

Message 2 of 2
By what you said, it sounds like you are using some sort of Wireless NAT router.

If you are using a Wireless NAT router to handle the public IP like I suspect, you do not need to install any drivers for that Westell 6100 modem.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


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