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Problem with VISS and Windows Updater

Problem with VISS and Windows Updater

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Contributor ljayma
Contributor
Posts: 4
Registered: ‎12-09-2011
Message 1 of 4
(971 Views)
I recently wanted to add family protection to my VISS but I couldn't get past the system configuration check with the installer. I called support# and the rep removes VISS and tries to reinstall VISS. Unfortunately it didn't work for him. Next...I get sent to level 3 support..the rep tells me I can't install VISS because on the system properties>general tab the processor speed is not displaying is causing the problem. He said VISS needs to see this info to do the install.

Help..I am told because the windows updater on internet explorer is failing because it needs all the updates..but honestly I have been using msn from Verizon and why didn't I get the updated..so from a fresh IE browser I get the updater problem and it's failing.

Using an windows xp machine.

Anyone have any suggestions?
3 REPLIES 3
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 85
Registered: ‎12-30-2010
Message 2 of 4
(960 Views)

It sounds like you may be on a laptop?  If so I would recommend checking your power settings in the control panel as this may be affecting the clock speed. I'm sorry that we sent you through this route to try to get the family protection installed.  You can directly install the family protection by visiting verizon.com/familyprotection.

--James
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor ljayma
Contributor
Posts: 4
Registered: ‎12-09-2011
Message 3 of 4
(948 Views)
It a desktop pc. Unfortunately VISS will not download after it was removed. When the installer starts..it gets stuck on checking system configuration(the second item in the list when installation starts)
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,379
Registered: ‎12-15-2010
Message 4 of 4
(945 Views)

Sounds like a multi-solution problem to say the least.

 

If VISS was working at one point, I would visit McAfee's website and search for the McAfee Removal Tool. It should clean out any stray traces of VISS and hopefully allow the software to re-install. What I would also do is visit http://update.microsoft.com/ and ensure you have the latest updates for your machine, ESPECIALLY service packs. If you're not running Service Pack 3, go grab it.

 

Otherwise, the software does not need to see the processor speed found in the Computer Properties. That is something that can be called from through an API in Windows. Two completely separate things as to how they work. To say the least, you could probably be missing that API and the software will still work.

 

But in any case, also double check for the presence of any other security software. They might be causing problems too if they have real-time monitoring enabled, but that's really all I can think of off of the top of my head.

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