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I have had high speed DSL 1.5 MB service since 8/20. Up until last night I was in love with the service. It was running between 600 and 1000KBPS excededing my expectations.
Then last night around 9:45pm it got extremely slow. I am talking 23.3KBPS on the bandwidth test I was able to run from CNET. I followed the instructions in the tech support and power cycled my modem and PC. I checked all connections and they were secure. The DSL light is solid which from what I have read here means I have a connection.
Would rain/thunderstorms cause an issue? We have had a large amount of rain since Saturday.
I am just frustrated with this issue.
Solved! Go to Correct Answer
Correct answers
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The tech was out today. He hooked his COLT unit up to the line inside directly and instantly got a 678KB/s speed. He tested the wiring at the NID and found it could handle up to 1584KB/s. Came back in and looked around a bit. I showed him the 192.168.1.1 page and he saw that it wasn't even after I had been telling him this for 30 minutes.
He ran a speed test at some serviceman login page and it started working. I have no idea what fixed it.
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#1 What is the brand and model of your router?
#2 What is the brand and model of your modem?
#3 What software firewall is on your computer?
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Westell 6000 modem. We are not using a router. The DSL Modem is the only thing in the apartment connected to a phone jack.
And I am using Windows Firewall Software. I have made no changes to the configuration since we have had Verizon High Speed DSL.
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Ok..
Please post the modem status from your modem.
#1 If you have no idea of what I mean, since I have no idea of how old or new your Westell 6100 is, I point you to All DSLR (.dslreports.com) FAQs » Verizon Online DSL FAQ » 4. Hardware -> How do I use a router with the Westell 6100?
#2 When there, notice that they talk about the white and blue Westell Firmware and the red and black Westell firmare.
Please only answer my question - Do NOT attempt to do what they tell you to do there, at this time.
Which one, do you have?
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it has the Red and Black firmware. I know that. I can post a modem status when I get home this evening.
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my upload speed has increased to 96K but that is still about ten times slower than it should be.
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The modem status is/are at System Monitoring -> Advanced Status -> Transciever Stats.
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Transceiver Statistics
Transceiver Revision 3.3.2.2.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST
Transceiver Information
Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 96 448
Margin (dB) 7.0 8.0
Line Attenuation (dB) 64.9 31.5
Transmit Power (dBm) 11.0 11.9