Removing Old Virus Protection
JoeNagle
Enthusiast - Level 3

I am unable to remove this so that I can install my new anti virus program. Does anyone know how? I went to add/remove programs and get the message below. Thanks for any help!

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Re: Removing Old Virus Protection
JoeNagle
Enthusiast - Level 3

I received the instructions below a little while ago. Norton is removed now and I installed "McAfee.

 

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Re: Removing Old Virus Protection
dslr595148
Community Leader
Community Leader
There is more than one Symantec product installed on your computer.

Can we see the names of the other programs installed on your computer?

That has got to be a way to uninstall one of the other ones, and that will allow you to uninstall that one..
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Re: Removing Old Virus Protection
JoeNagle
Enthusiast - Level 3

It's for the updates.

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Re: Removing Old Virus Protection
JoeNagle
Enthusiast - Level 3

I just found this! Will it hurt to do? I don't have a lot of computer knowledge so please be patient with me about this! Thanks!

http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open&docid=20050331081620...

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Re: Removing Old Virus Protection
KaLin
Khoros Partner
Khoros Partner
In my 9+ years of using Norton products, that's the ONLY way to completely wipe your system of any Norton product. . . works very well. 
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Re: Removing Old Virus Protection
JoeNagle
Enthusiast - Level 3

I received the instructions below a little while ago. Norton is removed now and I installed "McAfee.

 

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