Hi, I do not know what to do.
When I switched to werizon DSL internet the first two months the internet was OK, but after the light for the internet on my modem- westell 7500 started to turn red, and some times just off color. Initially the switch off/on helped but after some time the internet was not available in the most of the time. I called several times to the technical support but after hours, talking and switching...the problem stayed the same. In the end, we decided to replace the modem, BUT here after 1 week the internet is again almost not available. I tried to connect with another modem (from friend with werizon internet modem (the model is westell 6100F) and after few minutes the light for the internet turned off. I do not know what it can be?! If it helpful, we have home phone connected with werizon that works well.
Can any body help?
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I have the same or similar issue. I have had 4 Verizon technicians out, I have been on the phone for over 8 hours with tech support. They sent me a new modem today and still the same issue.
The modem is a westell 7500, If i go into the modem and see the down/up speed it says 864/160. However my connection is super slow. Speedtests at infospeed.verizon.net, speedtest.net, and speakeasy all come back with about the same result, somewhere between 130 - 220 download and 130 upload.
I thought it may have something to do with my computer settings, but it is not the case. I have deleted any programs that I didn't need (i even had a computer share with a verizon technician and he couldn't do anything). If i connect to my neighbors connection it goes super fast and the speed tests come back with resuls at 1865/864.