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Return defective modem

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whudson12
Contributor
Contributor
Posts: 1
Registered: ‎02-04-2012

Return defective modem

Message 1 of 5
(1,220 Views)

I received a new modem because my old one was defective. I was told that I have to return the defective modem within 7 to 10 days and that a return label would be sent to me. I never got the return label. I was then told to call this number 1-800-722-5543. I keep trying and every time I get through the automated part, I get disconnected. I am beyond frustrated and fed up with Verizon customer service. Does anybody know where to send a defective modem to?

4 REPLIES 4
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Return defective modem

Message 2 of 5
(1,209 Views)

I am sorry to hear about the problems you are having returning it. I have sent you a private message to get more information.

Anthony_VZ

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Pilgrim125
Contributor
Contributor
Posts: 1
Registered: ‎06-17-2012

Re: Return defective modem

Message 3 of 5
(1,099 Views)

I am having this same problem.  The number to call only leads to a perpetual busy signal.  How can I get a return mailing label to return my old modem?

brienlee27
Contributor
Contributor
Posts: 1
Registered: ‎06-20-2012

Re: Return defective modem-- lost 4 hours so far.

Message 4 of 5
(1,082 Views)

I have the same trouble. No mailing label, was told by phone agent to go to Verizon store, went to wirelsss store, thety told me go to fios store, went to fios store they said we can't take it.

 

Just an address, please!!

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Return defective modem-- lost 4 hours so far.

Message 5 of 5
(1,077 Views)

Use the Contact Us link at the bottom of this page and get in touch with Verizon that way for the address and procedure for returns.

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