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Rogue Dialogue Boxes

Contributor KJD
Posts: 1
Registered: ‎02-20-2009
Message 1 of 3

I don't know if this is a Verizon problem, a software problem, a security problem or whatever.


On startup a very small dialogue box appears with the discriptive caption "VerizonServicepoint". Wihin the box it says "does not exist". There is a radio box "OK" and a red "X" close box. However, if you close the main box, another replaces it with the caption "Internet Explorer cannot display the......" This exciting new box contains an extremely small and  truncated standard Windows message saying that "this program cannot display etc with advice in the scroll=down to check your internet connection etc etc.


I have tried countless rebppts, a system restore and a virus scan to no effect.


Any ideas???


All hints and suggestions would be most gratefully received. Simple explanations would be very welcome as my technical capabilities are exhausted with opening AOL.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,739
Registered: ‎09-24-2008
Message 2 of 3

Did you try uninstalling it?

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Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 3 of 3

@dslr595148 wrote:

Did you try uninstalling it?
Your computer is looking for the executable file to run the program for the internet suite.  If you can't uninstall it because the folder was deleted or the file is corrupted then you can try this...


Click start>run

type MSCONFIG and hit enter


Look for the start up tab...there you will see a bunch of checked boxes.  Look for the one that has to do  with that file and uncheck it.   Hit ok and reboot your computer.

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