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Router 7500

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tallupkid
Contributor
Contributor
Posts: 1
Registered: ‎01-22-2013

Router 7500

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(836 Views)

 

For seemingly unexplained reasons my DSL is (often several times a day regardless of the weather) interrupted and sometimes we wait for it to come back but mostly we reset the router by switching the power off & back on in a minute or so.

Thank you!

Ed 

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Jay_Doc
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Contributor
Posts: 2
Registered: ‎01-22-2013

Re: Router 7500

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Ed,

 

You'll want to post some additional information. From what I've read on these forums, the system log and transceiver statistics are helpful in diagnosing your problem.

 

To get them...

 

  • Open a browser and type in 192.168.1.1 (address bar) to access your Verizon Gateway.
  • On the right side select System Monitoring
  • On the left side select Advanced Status - you'll need to acknowledge that you want to proceed.
  • Here you can find the System Logging and Transceiver Statistics - it is recommended to post the log to a website like "pastebin" and then link, to keep your post clean.

 

I'm not a tech but saw your post and thought I could help speed the answering process up for you.

Tankalicious
Contributor
Contributor
Posts: 1
Registered: ‎01-22-2013

Re: Router 7500

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(786 Views)

I had the problem you are describing. Ask Verizon to check for static in the line. Once the tech came to the house and switched our connection to a new line pair, the problem was permanently corrected.

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