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Service installation no call no show.

Service installation no call no show.

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Contributor
Contributor
Posts: 1
Registered: ‎07-20-2017
Message 1 of 2
(808 Views)

A technician was supposed to arrive Wednesday between 1pm to 5pm to install wifi and phone services however no one showed up. I also have not received any emails, calls or any information about what's happening with my service. I tried to call the 1800 verizon phone number, but the machine told me my call couldn't be processed and it hung up. All I received was a guide to getting started. It's unacceptable that I couldn't at the very least be contacted and asked to reschedule the moment my appointment was missed, but on top of all that a quick google search shows this is a common issue for verizon. People have rigorous schedules, we set aside a fairly long and vague stretch of time, out of the day with the expectation that a technician, could manage to arrive within a 4 to 5 hour window.

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Moderator Moderator
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Posts: 9,526
Registered: ‎03-18-2013
Message 2 of 2
(800 Views)

Hi Demarcomosby,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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