I've had the same issue...squirrels shewing on the line. 10 to 15 years ago Verizon would replace the line for me every 3 to 4 years when the voice quality degraded.
Now Verizon service has degraded as we have been having issues since October and it took them 2 months to finally agree I was correct...the squirrels have buggered the line again...but now I am on my 5th day of having the line replacement appointment pushed back daily by their automated system.
"When it rains, it .... STOPS" Period. I just upgraded to "Enhanced" and its slower than the regular HSI which I'm going back to. BTW To skip all that automated baloney, just scream into the receiver. You'll be amazed how fast you get a real person. Used and abused in Highlands
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