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Signal is good but disconnects often
wlee_87
Newbie
‎09-27-2009 05:25 AM

Hi. I've been having this problem since our family first got the verizon DSL.

Everytime i call the customer service, they try to mess with my computer, which is NOT the problem, because other DSL services do not disconnect.

Almost everyday, the internet does not even last 5 hours with staying online. It always disconnects and reconnects. I think there is a problem with the modem and I requested verizon to send me a new or updated, but they always try to avoid it and say that it's the computer problem. Every person who brings their computer to my house has the problem with the DSL disconnecting so often. Settings have been changed FREQUENTLY by verizon and still no improvement. Help me out here.

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Re: Signal is good but disconnects often
dslr595148
Community Leader
Community Leader
‎09-27-2009 12:00 PM

#1 What is the brand and model of your router?

#2 What is the brand and model of your modem?

#3 What software firewall is on your computer?

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