Ordered high-speed internet service online on Oct 1 and there was no response from Verizon for 18 days - when I finally got through, they made me wait an hour or so before they announced they will have to redo the order.. what a waste of time.
Hey Murthy, did you get your new order done since the first had an issue.
Yes Verizon Customer Service is pitiful. At least your issue has been resolved. I've been "accidentally" hung up on 5 times now, on 5 different nights. And of course my slow internet issue was never resolved and I've never recieved a call back. They should not be allowed to hold anyone to a contract or even charge them for this service when it's not being provided at all the way it was marketed to be. I will avoid any future dealings with this company at all costs now. I'm a network administrator full time and an IT consultant on the side. I've warned many co workers, and clients to steer clear.
I was supposedly signed up when I transferred my services due to moving. I was told that I would have DSL available on November 1 and I still have nothing. One service person told me I was on a list to get the service and then another person told me there is no list. If I keep calling and they happen to have an opening I would get it. Four hours and four calls transferred to the Phillipines for tech support I still don't have service. It is very frustrating.
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