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Slow DSL Connection

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Aislinn
Contributor
Contributor
Posts: 2
Registered: ‎03-08-2011

Slow DSL Connection

Message 1 of 6
(2,033 Views)

Since last Tuesday on March 1st, my internet has been going extremely slow.  This has been my first time encountering this problem since I first started my internet services in 2004.  I tried calling the support phone number which only gave me the speedtest after I said I had slow connection.  How is that supposed to help me?  How do I fix my internet speed? Please help me.

 

Another Note: When I called a few days ago, the answering machine told me that there was a power outage near my area, but it has been days since I called again today.

 

I have a westell model 327W with a faster internet plan of 1.5 to 3 mbps.  I have two computers connected with the cables to it.

 

And when I did the speedtest I got:

 

Download speed 0.045mbps

Upload speed 0.549mbps

 

The details gave me this:

 

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [8192]
running 10s outbound test (client to server) . . . . . 549.67Kb/s
running 10s inbound test (server to client) . . . . . . 45.64kb/s

------ Client System Details ------
OS data: Name = Windows Vista, Architecture = x86, Version = 6.0
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_13

------ Web100 Detailed Analysis ------
Client Receive Window detected at 65340 bytes.
Cable modem/DSL/T1 link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 175.78 msec; the Packet size = 1452 Bytes; and
There were 29 packets retransmitted, 23 duplicate acks received, and 24 SACK blocks received
The connection stalled 8 times due to packet loss
The connection was idle 4.22 seconds (24.82%) of the time
This connection is network limited 99.88% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: OFF
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [
Removed for safety purposes?] but Client says [192.168.1.47]

5 REPLIES 5
smokeb4fire
Contributor
Contributor
Posts: 1
Registered: ‎03-09-2011

Re: Slow DSL Connection

Message 2 of 6
(1,996 Views)

well on feb 24 2011 we were switched from the 1.5-3 mbps package to the 4 -7 mbps package and from feb 24 to about march 3 our router said we were connected at 7101 mbps down and 860 up now as of today the router says we have 6204 down and 860 up and when we ask verizon why the down speed changed the flat outright refuse to answer the drop in speed has caused us to only be able to run one pc on the internet and we can not stream a movie on our tv I think they cut our internet down intentionaly and refuse to bump it back up we may have to sue

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,039
Registered: ‎09-24-2008

Re: Slow DSL Connection

Message 3 of 6
(1,965 Views)

To OP (the person who started this thread) : 

 

#1 Log into the modem at http://192.168.1.1/

 

#2 Choose System Monitoring in the navigation, Advanced Monitors from the Left Hand Side Navigation and then choose System Logging. Post up the contents of the "All" log, either via pastebin.com or via Copy and Paste (Pastebin is preferred since it helps to keep the thread tidy looking). Additionally, post up your modem's Transceiver Statistics (found in the Advanced Monitors section as well) which you can Copy and Paste into the post here.

 

* -> If you need a Username and Password, try:

 

admin/password

admin/password1

admin/admin

admin/admin1

 

---- 


@smokeb4fire wrote:

well on feb 24 2011 we were switched from the 1.5-3 mbps package to the 4 -7 mbps package and from feb 24 to about march 3 our router said we were connected at 7101 mbps down and 860 up now as of today the router says we have 6204 down and 860 up and when we ask verizon why the down speed changed the flat outright refuse to answer the drop in speed has caused us to only be able to run one pc on the internet and we can not stream a movie on our tv I think they cut our internet down intentionaly and refuse to bump it back up we may have to sue


#1 What is the brand and model of your modem combo (modem and router all-in-one) ?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Aislinn
Contributor
Contributor
Posts: 2
Registered: ‎03-08-2011

Re: Slow DSL Connection

Message 4 of 6
(1,951 Views)
All Entries

CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Local
Time since last boot.... 0 days, 0 hrs: 6 mins: 50 secs
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
WED MAR 09 17:58:11 2011
External content downloaded

WED MAR 09 17:54:12 2011
CWMP: Final Http Return Code = 204

WED MAR 09 17:54:11 2011
CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED MAR 09 17:54:11 2011
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED MAR 09 17:54:11 2011
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED MAR 09 17:54:11 2011
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED MAR 09 17:53:41 2011
DNS: Unknown host: 'isatap.myhome.westell.com'

WED MAR 09 17:53:39 2011
DNS: Unknown host: 'isatap.myhome.westell.com'

WED MAR 09 17:53:39 2011
Setting System clock to Local time WED MAR 09 17:53:39 2011


WED MAR 09 17:53:39 2011
Time set from Primary SNTP server: tock.usno.navy.mil

WED MAR 09 17:53:37 2011
DNS: Unknown host: 'wpad.westell.com'

WED MAR 09 17:53:37 2011
PPP CONNECTED on VPI 0 VCI 35

WED MAR 09 17:53:36 2011
Connecting session(1): My Connection due to AlwaysOn

WED MAR 09 17:53:27 2011
US Atten: 31.5 DS Atten: 58.0

WED MAR 09 17:53:27 2011
US Margin: 10.0 DS Margin: 10.0

WED MAR 09 17:53:27 2011
US Tx Power: 11.9 DS Tx Power: 15.3

WED MAR 09 17:53:27 2011
US DSL Rate: 672 kbits/sec DS DSL Rate: 1984 kbits/sec

WED MAR 09 17:53:27 2011
WanMgr reports DSL is UP

WED MAR 09 17:53:03 2011
Model number: B90-327W15-06

WED MAR 09 17:53:03 2011
Software version: VER:4.04.03.00

WED MAR 09 17:53:03 2011
Product: WireSpeed Data Gateway
Model: 4 Port Gateway

end of diagnostic log file

 

 

 

Transceiver Revision: 7.2.3.0   Vendor ID Code: 4   Line Mode: G.DMT Mode   Data Path: Interleaved     Transceiver Information Downstream Path Upstream Path

DSL Speed (Kbits/Sec)             1984                           672

Margin (dB)                                  10.0                            10.0

Line Attenuation (dB)                  58.0                           31.5

Transmit Power (dBm)               15.3                           11.9

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,039
Registered: ‎09-24-2008

Re: Slow DSL Connection

Message 5 of 6
(1,822 Views)

Ok.

 

#1 Do you know where the NID is?

 

#2 If so, conenct the modem directly to the test jack in the NID.

 

Points to http://www.dslreports.com/faq/1317

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

cdb45
Contributor
Contributor
Posts: 1
Registered: ‎03-20-2011

Re: Slow DSL Connection

Message 6 of 6
(1,623 Views)

yes we too have been experiencing ridiculous delays since around march 15th. we have the 4 to 7 Mbps internet plan and for what we do we have never had any problems. we like to stream alot of videos. today my girlfriend was using skype and kept being disconnected with her parents every few minutes, nothing else was running at that time. she was only on skype thats it. nothing else was running, no websites up no d/l's running no movies streaming. Everytime we run the speed test it seems fine but I feel it is the internet connection that is causing the issue and not my computer. we run 2 computers and xbox 360 and stream movies through netflix. had no issues previously.

used to be able to stream a movie at HD quality on netflix while my girlfriend could stream and watch videos on her laptop. for the past week we have ridiculously slow load times for each web page cannot stream in HD the movies cut in and out telling us that the speed has changed and its constantly going down. I've reset my modem 8 to 10 times now and reset it twice since that has resolved issues in the past, however not this time. could this have to do with the new Iphone possibly? have contacted verizon now however I dispise talking to them using the same troubleshooting methods that I've already done on my own and being on the phone for 2 to 3 hours while nothing gets done. giant waste of my time. I don't know what to do next.

you know whats funny.. I started a speed test when I started writing this email and ITS STILL RUNNING!!!!! tell me there's nothing wrong.

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