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Slow DSL Speeds?? Please post here. . .

Slow DSL Speeds?? Please post here. . .

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Copper Contributor Pure_Energy
Copper Contributor
Posts: 10
Registered: ‎02-15-2010
Message 30 of 131
(21,521 Views)

I'd probably recommend checking out cable broadband options in your area.  Seems once DSL is being delivered to you in a slow fashion it's not likely Verizon is capable of fixing the problem in short order.  I've spent several hours over many days (I'd estimate more than twenty hours) the past few weeks working to address this problem and it's still not remedied.  Today, I found a document that I created back in Feb. 2007 that indicated my speakeasy speed tests were  2.7MBs download and 750 upload speeds.  3 years later, Verizon Techs are  telling me they can no longer deliver this high of a speed to my home--too far from central office, old wiring, etc..  Today, I told them the daytime speed is way too slow even though the night time speed is much better and that I wanted to return back to the 3MB speeds.  It took them about 1.5 hours to figure out how to input a request to put me back at the speed I had only 2 days ago and the person who put in the request isn't sure they will honor it.  I would quickly switch to cable after all this headache but billing informed me today there is a hefty cancellation fee if I cancel my DSL.  Go figure....

 

Just be mindful of your time.  You don't want to end up wasting too much time on meaningless calls where they check your modem speed, clear your internet cache, do numerous line tests, etc.. and keep you on hold for protracted periods of time only to tell you in technical terms they have no idea what could possibly be causing your slow speed and they have no idea how to fix it in a satisfactory manner.

Contributor SHINKOIN
Contributor
Posts: 2
Registered: ‎07-09-2009
Message 31 of 131
(21,595 Views)

In the past week, my DSL speed has slowed to a crawl. Like most people here, it can barely maintain a 1.00 Mb/s download speed. However, the upload speed doesn't seem to have been affected - it is at a consistent 0.73 Mb/s like it has always been.

 

I called HSI Tech Support, and after an hour or two of trying to resolve the situation, he concluded their end was working fine. He suggested a problem with my modem, the Westell 7500. But, even after the 24 hour line test period (to check for changes in the modem's performance), they could not determine a problem.

 

I will call again to see if there is anything else we can do, but until then, I am hoping someone might have an idea. I am thinking of buying a new modem, and if anyone could suggest one that will work well, i would be grateful.

 

Below is relevant info:

 

HSI Plan: 7.1 Mb/s / 768 Kb/s

Location: Southern California > Inland Empire

 

Transceiver Statistics

 

 DSL Speed (Kbits/Sec): 7616 / 864

           Margin (dB): 10.4 / 11.0

 Line Attenuation (db): 38.0 / 18.0

  Transmit Power (dBm): 19.7 / 11.9

 

Let me know if there is any additional info that would be useful.

- - - - - - - - - - | - - - - - - - - - - | - - - - - - - - - -

 

Update 2/23 23:56 PDT: Well, in the time it took to write this post, my speed is acting as it should be, and I'm getting about 800 Kb/s while downloading an update for a Steam game. I don't really know what's going on, so I apologize if I am confusing this problem with something more minor.

Contributor mastergrim8
Contributor
Posts: 1
Registered: ‎02-24-2010
Message 34 of 131
(21,693 Views)
Ever since the winter storm hit NY, my internet has been feeling like dialup. I wait minutes for websites to load, videos on youtube taking 1-2 minutes about 10 minutes to load. My router: Westel 327W Internet: Hi Speed 3mb/765kb $29.99 Anyone else having this problem. This is absolutely ridiculous paying $30 for highspeed internet that feels like dialup
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,739
Registered: ‎09-24-2008
Message 35 of 131
(21,635 Views)

Can you post up your modem Transceiver Statistics? One of these links should work.

»192.168.1.1/transtat.html (Westell)
»192.168.1.1/cgi-bin/webcm?getpag···tus.html (ActionTec)
»192.168.1.1/htmlV/transtat.asp (Westell)

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor Markitzero
Contributor
Posts: 2
Registered: ‎02-28-2010
Message 44 of 131
(21,473 Views)

Take this as a opinion

From what I know If your phone lines are above ground with winter storms if it enough to frezze stuff there could have been some damage to the phone line's shielding and the sun could mess with the DSL Frequancy in the line. For example at a house were I use to live at on another Phone company "AT&T" the line coming off of the pole was so old back when they used cloth as a insloater the DSL did work but during the day we got 368 Kbps down and 368 up but at night when we restarted the DSL modem and got 768 Kbps down and 368Kbps up and we were paying for 1.5Mbps service.

Contributor Prtssguy
Contributor
Posts: 4
Registered: ‎02-27-2010
Message 40 of 131
(21,554 Views)

My internet speeds drop to 643 Kbps to 800 Kbps during the day, and shoot up to the full 300+ during the night. I called tech support and they ran a line test twice now, showing that there is no problem and suggested a 24hr line test which I'm waiting for now. This last time, it was also mentioned that I can get speeds of "up to 3 Mbps" and that there is such a thing called congestion when living in aparment buildings, which would not reflect on the line tests at all anyway. So if what I'm hearing is true, customers living in apartments are basically "sharing" the line, and to be getting the speeds that I pay for the other people must stop using the connection?

 

I notice my speeds were varying at different times when I reconnected the DSL service. I had Verizon DSL for years and everything was fine, I was getting the full speed all the time. Then late last year I disconnected service because I was not in a contract (expired after renewing twice) and I was out of work. I got a job a week after I disconnected the DSL service and called up Verizon to order the service again, they sent me a new model a Westel 6100G and since then is when I noticed my speeds were terrible during the day.

 

This is from the Verizon test site. I ran it several times while on the phone with tech support, and he told me the reason for the speeds being so low was that there were many people testing their connection using the connection server.

 

Download speed test comparison

Connection Type
Connection Speed
 
Your Speed Result

643 Kbps
 


This is from the Verizon Modem site
GO!

Your Modem is Ready for Internet Access

<script type="text/javascript">

</script>       Broadband Connection     Internet Status:

<script type="text/javascript">

</script>   DSL Link:

Connected

  Speed(Down/Up)

3360 Kbps / 864 Kbps

  Connection Type:

Routed Bridge

<script type="text/javascript">

</script>   IP Address:

XX.XXX.XX.XXX

 

 

He also had me check the CPU usage in the task manager, which was from 0% to 2% at the time.

 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,739
Registered: ‎09-24-2008
Message 42 of 131
(21,498 Views)

Do you have a RJ-45 WAN port router that you could connected between this modem and your computer?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor Prtssguy
Contributor
Posts: 4
Registered: ‎02-27-2010
Message 43 of 131
(21,468 Views)

I have a router and ethernet cables?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,739
Registered: ‎09-24-2008
Message 45 of 131
(21,458 Views)

Ok.

 

#1 What is the brand and model of that RJ-45 WAN port router?

 

#2 If it is a wireless router, is wireless in the router turned on?

 

#3 If wireless in the router is turned on, what level of wireless securty is it set to?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Copper Contributor Mata
Copper Contributor
Posts: 7
Registered: ‎02-15-2010
Message 38 of 131
(21,549 Views)

Sorry to start yet anothertopic on what seems to be a similar/same problem with quite a few here, but I wanted to turn the focus away from DSL speed, which for me and Verizon techs I've talked to seems just fine. No problem with that. The VOIP phone works. It's the Internet access and speed of downloadiing I'm having troublr with. A download from Microsoft came at an average speed of about 1.1 MB, ranging from 754 KB to 3.9 MB. A download from Adobe averaged somewhere around 300 KB, from 0 to 5.5 MB. I started noticing a slowdown about a month ago. Never had trouble before that. Some have suggested it's the DNS server or that we have bad IPs. I seem to be using the OpenDNS server.Can anyone figure out how to solve this problem. In fact the connection shut down during an online sessionwith a Verizon tecnician, but he didn't know that!

 

My stats:

 

Residential Service

Modem: Westell VersaLink 327w

Router: Netgear WPN824v2

Windows Vista Home

Norton Internet Security 2010 (switched from 2006/7 a week ago)

No other anti-malwareor spyware programs

 

 

Transceiver Statistics

Transceiver Revision: 7.2.3.0  
Vendor ID Code: 4  
Line Mode: G.DMT Mode  
Data Path: Interleaved  
 
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 18.5 11.0
Line Attenuation (dB) 25.0 16.0
Transmit Power (dBm) 7.6 11.8

 

 

Pinging verizon.net [206.46.232.39] with 32 bytes of data:
Reply from 206.46.232.39: bytes=32 time=70ms TTL=246
Reply from 206.46.232.39: bytes=32 time=69ms TTL=246
Reply from 206.46.232.39: bytes=32 time=70ms TTL=246
Reply from 206.46.232.39: bytes=32 time=70ms TTL=246

Ping statistics for 206.46.232.39:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 69ms, Maximum = 70ms, Average = 69ms

 


Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dslrouter [192.168.1.1]
  2    23 ms    22 ms    23 ms  10.32.84.1
  3    23 ms    22 ms    23 ms  so-4-3-0-0.NY325-CORE-RTR2.verizon-gni.net [13081.13.213]
  4    23 ms    23 ms    23 ms  so-7-0-0-0.NY325-CORE-RTR1.verizon-gni.net [13081.18.244]
  5    24 ms    23 ms    23 ms  so-4-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.24]
  6    31 ms    30 ms    31 ms  so-10-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.19.111]
  7    69 ms    69 ms    69 ms  so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.41]
  8    70 ms    69 ms    69 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [13081.20.157]
  9    69 ms    70 ms    69 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
 10    70 ms    69 ms    69 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
 11    70 ms    69 ms    69 ms  206.46.228.130
 12    82 ms    70 ms    69 ms  206.46.232.39

Trace complete.

 

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