Re: Unique problem: Near dial up speed experienced after midnight
Pure_Energy
Newbie

I'd probably recommend checking out cable broadband options in your area.  Seems once DSL is being delivered to you in a slow fashion it's not likely Verizon is capable of fixing the problem in short order.  I've spent several hours over many days (I'd estimate more than twenty hours) the past few weeks working to address this problem and it's still not remedied.  Today, I found a document that I created back in Feb. 2007 that indicated my speakeasy speed tests were  2.7MBs download and 750 upload speeds.  3 years later, Verizon Techs are  telling me they can no longer deliver this high of a speed to my home--too far from central office, old wiring, etc..  Today, I told them the daytime speed is way too slow even though the night time speed is much better and that I wanted to return back to the 3MB speeds.  It took them about 1.5 hours to figure out how to input a request to put me back at the speed I had only 2 days ago and the person who put in the request isn't sure they will honor it.  I would quickly switch to cable after all this headache but billing informed me today there is a hefty cancellation fee if I cancel my DSL.  Go figure....

Just be mindful of your time.  You don't want to end up wasting too much time on meaningless calls where they check your modem speed, clear your internet cache, do numerous line tests, etc.. and keep you on hold for protracted periods of time only to tell you in technical terms they have no idea what could possibly be causing your slow speed and they have no idea how to fix it in a satisfactory manner.

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Frustratingly Slow DSL Lately
SHINKOIN
Newbie

In the past week, my DSL speed has slowed to a crawl. Like most people here, it can barely maintain a 1.00 Mb/s download speed. However, the upload speed doesn't seem to have been affected - it is at a consistent 0.73 Mb/s like it has always been.

I called HSI Tech Support, and after an hour or two of trying to resolve the situation, he concluded their end was working fine. He suggested a problem with my modem, the Westell 7500. But, even after the 24 hour line test period (to check for changes in the modem's performance), they could not determine a problem.

I will call again to see if there is anything else we can do, but until then, I am hoping someone might have an idea. I am thinking of buying a new modem, and if anyone could suggest one that will work well, i would be grateful.

Below is relevant info:

HSI Plan: 7.1 Mb/s / 768 Kb/s

Location: Southern California > Inland Empire

Transceiver Statistics

 DSL Speed (Kbits/Sec): 7616 / 864

           Margin (dB): 10.4 / 11.0

 Line Attenuation (db): 38.0 / 18.0

  Transmit Power (dBm): 19.7 / 11.9

Let me know if there is any additional info that would be useful.

- - - - - - - - - - | - - - - - - - - - - | - - - - - - - - - -

Update 2/23 23:56 PDT: Well, in the time it took to write this post, my speed is acting as it should be, and I'm getting about 800 Kb/s while downloading an update for a Steam game. I don't really know what's going on, so I apologize if I am confusing this problem with something more minor.

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Download Speed: Terribly Slow
HotCactusPepper
Enthusiast - Level 2

(apparently if you have html errors and are using Chrome the forum won't save your post text or tell you about the error)

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Re: Download Speed: Terribly Slow
HotCactusPepper
Enthusiast - Level 2

I'm actually jealous of everybody else's slow DSL download speeds.  200 Kbps sounds great!  My average download speed for the last 48 hours has been 40 Kbps.  I've reported it to tech support and they have about 30 min to call me back with the "you'll be called back in the next 24 hours".

Back story: Speeds were great since I got DSL in January, I once told somebody it felt faster than the cable I previously had.  Great until Monday...  No Internet for 6 hours, when it came back it was slow and by Monday night it was 15 Kbps.

I've tested it on multiple computers (one XP, one Vista), wired and wireless, in Firefox, Chrome, and IE.  I haven't tried moving the modem to a different phone jack, but it was working great until Monday.  Still can think of anything I changed.  From the forum posts it seems this is a common issue.  I also I have not tried resetting the modem to defaults yet, reconfiguring it is almost as annoying as the slow speeds.

Modem is a Westell 7500 (A90-750015-07)

Transceiver Information  Down Stream Path  Up Stream Path
DSL Speed (Kbits/Sec)   5824                            864
Margin (dB)                         6.3                               14.0
Line Attenuation (dB)        41.0                             21.0
Transmit Power (dBm)    19.8                              11.6

I've seen the down stream reach 6400...

Suggestions?

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DSL feels like Dial-up
mastergrim8
Newbie
Ever since the winter storm hit NY, my internet has been feeling like dialup. I wait minutes for websites to load, videos on youtube taking 1-2 minutes about 10 minutes to load. My router: Westel 327W Internet: Hi Speed 3mb/765kb $29.99 Anyone else having this problem. This is absolutely ridiculous paying $30 for highspeed internet that feels like dialup
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Re: DSL feels like Dial-up
dslr595148
Community Leader
Community Leader

Can you post up your modem Transceiver Statistics? One of these links should work.

»192.168.1.1/transtat.html (Westell)
»192.168.1.1/cgi-bin/webcm?getpag···tus.html (ActionTec)
»192.168.1.1/htmlV/transtat.asp (Westell)

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Re: Download Speed: Terribly Slow
HotCactusPepper
Enthusiast - Level 2

After 72 hours of slowness the download speed is back to 5 Mbps.  I never did get a call back from Verizon.  Came home and the modem had no connection to the Internet, powered it down, and when it came back the speed was as it should be.  I'll hold off saying it's fixed until I've had acceptable speeds for 24 hours. 

Lessons learned so far, none.

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Re: Download Speed: Terribly Slow
SHINKOIN
Newbie

You're not alone. I'm experiencing the exact same situation. When I was writing my post in my thread, my speed was sluggish. By the time I posted it, my speed was back to normal. It lasted for a while, but as of writing this post, it's back down to being as sluggish as ever.

Not entirely sure what the problem is. Just keeps fluctuating between optimal and **bleep** poor performance at random times of the day.

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High Speed Internet (DSL) Slow Internet Access Problem
Mata
Newbie

Sorry to start yet anothertopic on what seems to be a similar/same problem with quite a few here, but I wanted to turn the focus away from DSL speed, which for me and Verizon techs I've talked to seems just fine. No problem with that. The VOIP phone works. It's the Internet access and speed of downloadiing I'm having troublr with. A download from Microsoft came at an average speed of about 1.1 MB, ranging from 754 KB to 3.9 MB. A download from Adobe averaged somewhere around 300 KB, from 0 to 5.5 MB. I started noticing a slowdown about a month ago. Never had trouble before that. Some have suggested it's the DNS server or that we have bad IPs. I seem to be using the OpenDNS server.Can anyone figure out how to solve this problem. In fact the connection shut down during an online sessionwith a Verizon tecnician, but he didn't know that!

My stats:

Residential Service

Modem: Westell VersaLink 327w

Router: Netgear WPN824v2

Windows Vista Home

Norton Internet Security 2010 (switched from 2006/7 a week ago)

No other anti-malwareor spyware programs

Transceiver Statistics

Transceiver Revision: 7.2.3.0  
Vendor ID Code: 4  
Line Mode: G.DMT Mode  
Data Path: Interleaved  
 
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 18.5 11.0
Line Attenuation (dB) 25.0 16.0
Transmit Power (dBm) 7.6 11.8

Pinging verizon.net [206.46.232.39] with 32 bytes of data:
Reply from 206.46.232.39: bytes=32 time=70ms TTL=246
Reply from 206.46.232.39: bytes=32 time=69ms TTL=246
Reply from 206.46.232.39: bytes=32 time=70ms TTL=246
Reply from 206.46.232.39: bytes=32 time=70ms TTL=246

Ping statistics for 206.46.232.39:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 69ms, Maximum = 70ms, Average = 69ms


Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dslrouter [192.168.1.1]
  2    23 ms    22 ms    23 ms  10.32.84.1
  3    23 ms    22 ms    23 ms  so-4-3-0-0.NY325-CORE-RTR2.verizon-gni.net [13081.13.213]
  4    23 ms    23 ms    23 ms  so-7-0-0-0.NY325-CORE-RTR1.verizon-gni.net [13081.18.244]
  5    24 ms    23 ms    23 ms  so-4-0-0-0.NY325-BB-RTR1.verizon-gni.net [130.81.20.24]
  6    31 ms    30 ms    31 ms  so-10-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net [130.81.19.111]
  7    69 ms    69 ms    69 ms  so-4-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.41]
  8    70 ms    69 ms    69 ms  so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [13081.20.157]
  9    69 ms    70 ms    69 ms  po1.ctn-border1.vzlink.com [206.46.225.85]
 10    70 ms    69 ms    69 ms  po121.ctn-core1.vzlink.com [206.46.225.18]
 11    70 ms    69 ms    69 ms  206.46.228.130
 12    82 ms    70 ms    69 ms  206.46.232.39

Trace complete.

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Re: Download Speed: Terribly Slow
HotCactusPepper
Enthusiast - Level 2

Update:  still slow, but I've had several brief moments of proper speed.  I called tech support yesterday and as a part of their automated system it told me my recent ticket had been closed.  I never did get that call back.  It also told me that DSL customers in Lancaster, PA and Springfield, VA (near me) were experiencing problems and that their engineers were aware of the problem and working to fix it.  I hope they work on the weekend.

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