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The link for the actiontec does not work. Actiontec is the model for my modem/router.
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Sorry about that.
Go to http://192.168.1.1/cgi-bin/webcm?getpag%B7%B7%B7tus.html
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That link doesn't seem to work either. Can you give me steps to access it by accessing my router (typing 192.168.1.1 in my address bar)?
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I am tired of being asked these questions, so let me do a favor for you (tech support) by answering you now:
- My modem is 6100F . My router is 7501. They are both Verizon made. The wirless is on. The WPA is on.
Here is the deal. I live in the District of Columbia, and I have 3Mb DSL line. THREE nights in a row, the DSL disconnects itself at 9 P.M, and after I reconnect, the speed is under 1Mb. The speed is back to normal in the morning after 8 or 9 A.M.
What's happening? Don't tell me silly suffs about my system's setup. If my system's setup was wrong, how come my internet's speed was normal before , and is normal after 9 AM?
You reduce my speed, you should also reduce my billing.
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@mikitty wrote:That link doesn't seem to work either. Can you give me steps to access it by accessing my router (typing 192.168.1.1 in my address bar)?
Ok, try System Monitoring -> Advanced Status -> Transciever Stats
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I'm having the same problems of extremely slow speeds. SpeedTest.net says 1.1MBps when I'm supposed to have the 7.1MBps line
Tried reseting router, virus/malware scans..
Also , my pings in online games I play are fine..but the d/l rates I've been getting are awful. I'm getting 30-50kbps:|
Westell 327w router
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: ADSL2+Mode
Data Path: Interleaved
Transceiver Information
Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 7658 863
Margin (dB) 18.0 13.0
Line Attenuation (dB) 22.5 11.5
Transmit Power (dBm) 16.3 12.1
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A couple of things... 1. Can someone tell me why my Latency/Ping is very high between the hours 7pm and 12pm pacific only? The time before that and after those hours things go back to normal.. I have been dealing with this since November 09, before that it was just fine. I even upgraded my internet connection to 3.1mbps and I still have the problem. Even when I do a ping test my speed and upload is still fine just my latency is high. I play a lot of online gaming and it hurts me with latency that high plus I get kicked from game servers for having a high ping.
2. If it is due to or being a part of a saturated connection, what are the steps to getting back a normal latency between those hours? Do I have to write a letter to Verizon's President? Call a Verizon Manager? Threaten to cancel my services with Verizon? I have already called tech support but they cannot help me.
P.S.. I have a Westell 7500 modem
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I've had adequate speeds for a week now, not what I signed up for but better than the crap that I was getting.
After the 24 hour line test (March 3), after my "profile" was changed, after I had my speed lowered (7.1 to 5), I got an automated response saying my line did not meet Verizon's standards and that a tech would have to visit. Later that evening my speed what up to almost 200 kbps, but then after I got my hopes up that it was improving it was back to 20 kbps. However, the next day it was up to almost 4 Mbps. It's been hovering just below 4 for the last week.
I don't know what actually fixed it, but lower your speed and get a profile change and maybe that will help you.
I haven't talked to billing about paying less since I am not recieveing the speed I signed up for. And I am also trying to figure out why I was hit with an $11 "Order Processing Charge" which showed up right after I canceled in the inside wire maintenance plan.
Good luck everybody, I hope I don't have to post more.
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I've had the same problem for way over a year, plus last year at this time when I was doing taxes for folks, I had to subscribe to AOL dial up in order to complete tax forms for folks. I have been told everything byVerizon personnel that a person could think of. In fact, technician last week told me that he didn't know "what" the problem was unless it was the modem. Well, to make a long story a short one, he gave me a phone number to call, along with a pin number to use, so I called that number. I stayed on the line for 15 minutes, and no one ever did answer. Verizon apparently has NO interest in keeping their customers. I am definitely considering going to cable in order to get rid of the frustrations of dealing with Verizon for over a year, with no solutions. I even bought a new computer at a cost of over $2000 as one tech told me that I needed a new computer, even tho I had hooked up three other computers and had the same problems. What ever happened to good customer service?
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I couldn't agree with you more. I'm looking for cable also, as it could NOT be any worse than Verizon service. I live in West Virginia, and have nothing but problems with Verizon internet, plus they have cost me much, much money with taking computer to shop, then buying a new computer, which was not necessary, as it was Verizon's problems and not any computer that I've used. I would not recommend Verizon to anyone.