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Slow DSL again

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Contributor Truckster
Contributor
Posts: 1
Registered: ‎08-14-2013
Message 1 of 2
(286 Views)

Why is it everytime it rains i have a phone and dsl problem, they come out and fix it and my DSL speeds drop big time. I reboot the dsl modom and nothing i do all the steps like i was told to do before! and nothing...

i call and i get an indna person and verizon central putting my speed back up where they were.

Last week i had NO phone but still had DSL. My phone was restored but my Dsl sppeds dropped.

I just got off the phone with a rude person and there telling my speed are fine! Im at half my download speed But my up load speed jump up higher the useaul. My net is slow it gets worse if wife or daughter get on there computers. If im the only 1 on i cant play games, hard time using Skype! But my speed are fine!! I'm just sick of spending time on my cell phone trying to get them fixed (due to all the test they want to run!). about ready to switch to comcast neighbor did it 3 months ago and having no problems like i am. (they were have the same problems im having thats why they got rid ov verizon all together). im giving them a call tomarrow if they cant get my speeds back up, guess i'll be calling Comcast..

1 REPLY 1
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,742
Registered: ‎09-24-2008
Message 2 of 2
(242 Views)

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

 


    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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