Ok, I set the firewall on my modem to "low" security, and now I can get tracert to work anyway, if that's useful to know.
@madsen wrote:Ok, I set the firewall on my modem to "low" security, and now I can get tracert to work anyway, if that's useful to know.
What was it set to before you changed it to low?
Thanks for the response. I've been away for the weekend, so I'm just checking in now.
It was set to "typical security (medium)" before, which is described as:
The medium security setting only allows basic Internet functionality by default, just like High level security. Medium security, however, allows customization through Port Forwarding configuration so certain traffic can pass.
I also now have my laptop, so I'll see if I still get slow speeds on that computer.
Well, changing to my laptop doesn't appear to make any difference. According to speedtest.net, it's performing about the same as my desktop. What's frustrating is that some sites, like this one, will load ok (albeit very slowly), but the ones I really need to use (my school's blackboard and email) load only partially, so I can't use them.
The cyclical behavior continues like clockwork, with good speeds in mornings to early afternoons, and then slowing almost to a halt in the evenings, so I'm pretty certain it's not my system.
Check the route to this host, and keep om check different times.
Such as using, the program that you see at http://www.snapfiles.com/get/pingplotterfree.html
Here are some results I just got running pingplotter:
Target Name: www.google.com IP: 74.125.155.147 Date/Time: 11/5/2009 4:27:23 PM to 11/5/2009 4:53:08 PM Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 104 0 0.0 0 0 0 dslrouter [192.168.1.1] 2 103 12 11.7 41 233 58 L100.PTLDOR-DSL-04.verizon-gni.net [71.111.176.1] 3 103 7 6.8 40 211 57 P1-3.PTLDOR-LCR-02.verizon-gni.net [130.81.34.90] 4 104 10 9.6 47 334 75 P12-0.PTLDOR-LCR-01.verizon-gni.net [130.81.27.172] 5 104 6 5.8 46 186 68 so-7-3-0-0.SEA01-BB-RTR1.verizon-gni.net [130.81.28.160] 6 104 6 5.8 46 151 65 0.so-7-1-0.XT1.SEA7.ALTER.NET [152.63.105.57] 7 104 6 5.8 48 169 69 0.so-2-0-0.XT1.SEA1.ALTER.NET [152.63.104.225] 8 104 7 6.7 47 156 65 POS4-0.BR2.SEA1.ALTER.NET [152.63.106.9] 9 104 4 3.8 48 294 77 oc48-7-1.car4.seattle1.level3.net [4.68.63.229] 10 104 8 7.7 48 168 64 ae-1-51.edge1.Seattle3.Level3.net [4.68.105.12] 11 104 10 9.6 48 237 67 GOOGLE-INC.edge1.Seattle3.Level3.net [4.59.232.34]
I've truncated the list of hops, but it looks like I'm having quite a bit of packet loss. I let this session run a bit longer, and the PL% was up to 13% at hop #2.
Using this host as a target:
Target Name: forums.verizon.com
IP: 208.74.204.208
Date/Time: 11/5/2009 4:59:01 PM to 11/5/2009 5:24:01 PM
Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 101 0 0.0 0 0 0 dslrouter [192.168.1.1]
2 100 10 10.0 41 113 51 L100.PTLDOR-DSL-04.verizon-gni.net [71.111.176.1]
3 101 3 3.0 40 103 53 P1-3.PTLDOR-LCR-01.verizon-gni.net [130.81.34.88]
4 101 8 7.9 46 134 59 so-7-3-0-0.SEA01-BB-RTR1.verizon-gni.net [130.81.28.160]
5 101 5 5.0 46 168 61 0.so-7-1-0.XT1.SEA7.ALTER.NET [152.63.105.57]
6 101 7 6.9 69 149 83 0.so-0-3-0.XT1.SCL2.ALTER.NET [152.63.0.249]
7 101 5 5.0 69 168 82 0.so-6-0-0.BR1.SCL2.ALTER.NET [152.63.57.49]
8 101 5 5.0 70 245 94 po2-2.core01.sjc03.atlas.cogentco.com [154.54.11.21]
9 101 4 4.0 72 310 97 te2-4.mpd01.sjc03.atlas.cogentco.com [154.54.6.85]
10 101 5 5.0 70 262 87 te4-2.mpd01.sjc01.atlas.cogentco.com [154.54.6.105]
11 101 7 6.9 71 221 91 te4-4.mpd01.sjc06.atlas.cogentco.com [154.54.6.146]
12 101 7 6.9 73 143 89 lithium-tech.demarc.cogentco.com [38.104.134.3]
13 101 101 100.0 0 0 0 [-]
14 101 101 100.0 0 0 0 [-]
15 101 101 100.0 0 0 0 [-]
16 101 101 100.0 0 0 0 [-]
Destination not reached in 35 hopsAround the time I ran these tests, I was getting about 0.44 Mbps download speeds according to speedtest.net, which is relatively "good" for me at this time of day, but only about 60% of what I should be getting.
When I ran pingplotter in the morning, my maximum PL% was around 2%.
Update: I called in to support once more, describing the issue, and apparently something was done---the problem appears to be resolved. I'm getting approximately 768 kbps download speeds at all times of the day it seems. Thanks to those who assisted me.
Same area, same probems.
http://www.speedtest.net/result/622942543.png
--- google.com ping statistics ---
30 packets transmitted, 27 packets received, 10% packet loss
round-trip min/avg/max/stddev = 111.566/122.078/150.202/11.448 ms
Had a tech at my house on Wedsnesday, no line problems.. Called again tonight and the CO will call back Monday. I've been experiencing these slow speeds every evening for about a month. It's getting progressively worse too.
Transceiver Information Down Stream Path Up Stream Path DSL Speed (Kbits/Sec) 3360 864 Margin (dB) 14.0 12.0 Line Attenuation (dB) 51.0 28.0 Transmit Power (dBm) 16.7 10.8
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