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Slow High Speed Internet 1mbps instead of 4 to 7

Slow High Speed Internet 1mbps instead of 4 to 7

Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 1 of 25

I'm supposed to be getting 4-7Mbps. I'm getting 1Mbps and below for my download speed. 


I've checked it multiple times from both computers. I've rebooted my router. I don't have viruses. I'm running Vista on my wireless laptop and Windows 7 on my desktop. Both computers show the same results. 


It's new service. I just want to get what I'm paying for. Supposedly the installation happened today. 


Testing my connection and then getting some help online seems to be like driving around a traffic circle. Certain links look like they might help and they return me back to a page that doesn't help at all. 


For instance when I check my speed. There is a link that says (hold on let me go there again.) 


From the page http://my.verizon.com/micro/speedtest/broadband/#, I have tested my speed a few times. 


I just tested .802 Mbps download and .793 Mbps upload. Directly to the right there is a paragraph that reads "Let us check your
current Verizon Internet speed package. That link sends me to details about my account that I'm already quite aware of. 


Verizon High Speed Internet
1-Year Fastest Plan
4 to 7 Mbps




Gold Contributor VII
Gold Contributor VII
Posts: 5,640
Registered: ‎09-24-2008
Message 2 of 25

#1 What is the brand and model of your modem?


#2 What is the brand and model of your router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 3 of 25

On my device manager it says I have: LSI PCI-SV92EX Soft Modem


 My router is the Actiontec GT704-WG



Silver Contributor I
Posts: 668
Registered: ‎10-26-2008
Message 4 of 25

Please log on to your router ( and check the transceiver statistics and post them here. That information tells you the speed you have between the Central office and your home. What Verizon sells you is the on/off ramp to the internet. So the first step in resolving any issue is to determine what it actually is.

Is the negotiated speed (transceiver statistics) in line with the service you ordered?

Has you computer been optimized for high speed internet?

Do you have firewall, or anti-virus issues that are degrading the internet performance?



Speed tests are sensitive to a wide range of issues (congestion, routing, server loads etc) , and are typically a poor way to measure internet speeds.

Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 5 of 25


My speedtest.net statistics at the same time are .49 mbps download .49 upload. 


The Down speed I ordered looks like it's in line. I don't know what I pay for for upload speed. I pay for the 4-7mbps plan. 


 DSL Status: Connected  

 ISP Status: Connected  

 Speed(Down/Up): 7616 / 864 Kbps

 ISP Protocol: DHCP  

Username:     WAN IP Address: {edited for privacy}

Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 6 of 25

Oh but, apart from the numbers, I just can't download youtube videos quickly. When my speedtest stats are showing 6Mbps. I can really tell the difference. 


I've been hitting those numbers late at night. I want consistent performance. 

Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 7 of 25

Did I give you the right info ? I don't see anything with that terminology.


Tonight my speed was really horrible. Less than .5mbps dowload and around 1mbps at the highest in a span of 8 hours. But now it's working at close to 7. I'm at 6.86. Perhaps because it's 1am in the morning. But just an hour ago it wasn't so good.


I have a typical setup. I don't do anything too fancy. 


I am not even hard to please. I would probably be fine with 4mbps. 


I'm glad someone is moderating this conversation for my personal safety. I would really rather have somebody that can give me some answers. My schedule hasn't been flexible enough to catch somebody on the phone at customer service. 


Can a technician chime in on this conversation?





Silver Contributor I
Posts: 668
Registered: ‎10-26-2008
Message 8 of 25

There may indeed be issues, but your DSL link is exactly what Verizon promised.


Let me also point out that VISTA truly sucks if you want to run speed tests. The receive 'buffer' window is dynamically allocated on Vista and Windows 7 computers. You may have to run a speed test several times before you finally have a receive buffer 'window' that is large enough to support the full speed of your connection.  Of course if you don't use the connection much for a while, the windows will automatically shrink the windows back down  to the default.


I have a client who has a FiOS 25/25 connection, and it takes several tries to get a speed test up to somwhere near what he is supposed to have. The problem is the receive window for the NIC by default isn't anywhere near large enough to support a 25/25mbps connection, and it takes several speed test runs for the windows to be set large enough.


Some Wireless device receive buffer windows are set by the hardware manufacturer, and it may be very difficult to change them. Consequently, most users try not to run speed tests via wireless.


That leaves firewall, router, anti-virus, PC and traffic congestion issues.


Speedtest.net is also extremely sensitive to the server you pick  and the available network capacity on the links your test is router over. I can get speed test results that range over a factor of 10 quite easily by simply changing the server I test with (and the closest is rarely the fastest).


A far more useful test is ndt.anl.gov which identifies where the limits are. The more information can be especially helpful in identifying where the limitations are.

Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 9 of 25


Here are my results from  ndt.anl.gov
TCP/Web100 Network Diagnostic Tool v5.5.4b
click START to begin
** Starting test 1 of 1 **
Connected to: ndt.anl.gov  --  Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done
checking for firewalls . . . . . . . . . . . . . . . . . . .  Done
running 10s outbound test (client-to-server [C2S]) . . . . . 414.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 806.56kb/s
Your PC is connected to a Cable/DSL modem
 [S2C]: Packet queuing detected
click START to re-test

TCP/Web100 Network Diagnostic Tool v5.5.4bclick START to begin
** Starting test 1 of 1 **Connected to: ndt.anl.gov  --  Using IPv4 addressChecking for Middleboxes . . . . . . . . . . . . . . . . . .  Donechecking for firewalls . . . . . . . . . . . . . . . . . . .  Donerunning 10s outbound test (client-to-server [C2S]) . . . . . 414.0kb/srunning 10s inbound test (server-to-client [S2C]) . . . . . . 806.56kb/sYour PC is connected to a Cable/DSL modem [S2C]: Packet queuing detected
click START to re-test


Copper Contributor
Posts: 10
Registered: ‎12-16-2010
Message 10 of 25

Regardless of the numbers. I paid for more speed to speed up the waiting times on Netflix movies, and Youtube videos. 



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