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12-19-2010 04:48 PM
You really need to look at the information at the bottom of the display 'more information' from the Argonne Labs NDT test.
That tells you what and where the throughput limits are.
12-20-2010 07:24 PM
I had online technical support do a shared screen view, and they fiddled with my problem.
They ran tests on speedtest.net and confirmed that what I was saying was accurate.
They gave me a phone number to call.
Voice Technical support at 800-567-6789
I called them. I was greeted by a computer that said my problems were reported and fixed. So I rebooted my router.
Nothing has changed.
So this is lame.
12-20-2010 07:29 PM
Online technical support was friendly, but they couldn't resolve the issue. They cleared by internet browsing history, deleted temp files, and reset a few things.
Supposedly the live support people were going to
perform some additional 'offline' troubleshooting steps, like power cycling, hard reset, which we will be unable to perform online.
12-21-2010 09:48 AM
Reading threads like this one is very frustrating. For what it's worth, we've been having the identical problem-paying for 7Mbps but lucky to get 1 Mbps the past week. Service has been all over the map, ranging from 220K to 5.6M. Prior to this week it was a rock steady 6.56M. I've done all the things that customer service would ask you to do in the past. Reboot the modem. Clean your cache. Reboot you computer. Etc. None of that is the problem. AND I noticed that Verizon has it's SYSTEM STATUS tool offline so we can't check to see if they are the problem BUT I suspect they are.
12-21-2010 01:50 PM
01-06-2011 01:40 PM
The technician was able to visit me today. He was actually a great technician and redid all of the wiring inside and out.
However, the speed problem was related to a congested pool that I was in. My speed was fast at 1am and below 1Mbps throughout most of the day.
They put me into a new pool and now my connection is working great.
My internet light was going off on my modem, not the DSL light. But all of my hardware and computers were fine.
I'm really happy that the technician helped me out. He even fixed my neighbors phone while he was here.
01-07-2011 01:23 PM - last edited on 01-07-2011 05:25 PM by ElizabethS
I have to say it doesn't surprise me to come on here and see others reporting the same problem that I have been experiencing.
01-07-2011 05:02 PM
was fairly happy with the service up until new year's day, ( maybe jan / 02 )...
consistant, rediculously slow ( most of the time, less than 200 kbps, supposed to be 4-7 mbps....
talk about a monopoly.
my only options are satellite, or local cable access which requires a TV subscription ( already have DTV. )
Comcast serves all around me neighborhood, but not in it.
the only response I get from support line @ verizon... " we are having a maintainence on the server, our technitions are working on it...."
roughly 7 days now.
re-booted everythig, including router, which originally needed a seperate code from the manufacturer for me to set it up as a wired router ( to old school for wireless...or to paranoid... )
I need to get this fixed, and I know it's not the wiring, tech came once before, installed cat 5 cable direct from outside access box to computer ( modem )
Why can I not get support from the same country in which I live, and subscribe? as opposed to a trans-continental auto - answering system that has me on hold for to long.........only to have the system tell me my problem has been resolved.
IF MY ISSUE HAD BEEN RESOLVED, WOULD I REALLY SIT ON INTER-CONTINENTAL HOLD ON THE SUPPORT LINE?????
and to top it off, now the "in home agent" hangs when it tries to obtain my user info...
If I could afford to move to a different home, I'd leave tomorrow, just to get away from verizon.
01-07-2011 05:14 PM
01-09-2011 07:34 PM
I've been dealing with this issue since I switched from cable back to Verizon. I ordered the 1.5 to 3.0 Mb package and of course they provisioned it at 1.5 Mb, which typically runs at about 500 Kbps! I've been on support calls for over an hour seven different times now.Five of the times, the phone conveniently disconnected after about 90 minutes, and I never received a call back. The sixth time the support tech told me that 640 Kbps was acceptable! The seventh time, the guy was actually responsive and said that there was a problem and they would have a tech phone me on the following Monday. Monday rolled around and I received a phone call on my land line, caller id shows Verizon, I answer on the second ring, only to be hung up on immediately! Then My cell phone rings and I pick up on the first ring, only to be hung up on AGAIN! I don't see how they have not had a class action suit filed on them yet! I pay for 3 Mbps and get 500 - 600 Kbps?! Yet I'm held in a contract!? At this point I use my Tmobile phones 3G connection tethered to my PC. The verizon service is unusable for me, and they simply will not fix it.