For weeks I have watched my speeds drop and drop. doing speed checks and line usually runs between 600-700, supposed to get 1-1.5 (yes, that's the best they have in my area). Drops internet whenever it feels like. Modem is over 4 yrs old. I call and ask for a new modem and get the normal run around. have reset modem, done hard resets (works for a day or 2). No idea where my CO is, but the speeds were never this slow. What does it take to get a newer modem? I just want the service I am paying for and not many choices here except Verizon, tired of being ignored by India, is there anyone in the US that can help anymore?
I am in a similar situation.
I get 1/4 to 1/2 of the minumum speed I pay for and can not get any help.
Their chat is consists of making me look at the lights, look at the wires and making me jump through hoops until I give up and hang up. Then they can count it as a call resolved.
It I had any other option I would have changed a long time ago.
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