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Slow Internet, bad modem, no help from India!

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Contributor
Contributor
Posts: 2
Registered: ‎11-29-2011

Slow Internet, bad modem, no help from India!

Message 1 of 4
(572 Views)

For weeks I have watched my speeds drop and drop. doing speed checks and line usually runs between 600-700, supposed to get 1-1.5 (yes, that's the best they have in my area). Drops internet whenever it feels like. Modem is over 4 yrs old. I call and ask for a new modem and get the normal run around. have reset modem, done hard resets (works for a day or 2). No idea where my CO is, but the speeds were never this slow. What does it take to get a newer modem? I just want the service I am paying for and not many choices here except Verizon, tired of being ignored by India, is there anyone in the US that can help anymore?

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Contributor
Contributor
Posts: 1
Registered: ‎11-29-2011

Re: Slow Internet, bad modem, no help from India!

Message 2 of 4
(565 Views)

I am in a similar situation. 

 

I get 1/4 to 1/2 of the minumum speed I pay for and can not get any help. 

 

Their chat is consists of making me look at the lights, look at the wires and making me jump through hoops until I give up and hang up.  Then they can count it as a call resolved. 

 

It I had any other option I would have changed a long time ago.

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Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎07-28-2011

Re: Slow Internet, bad modem, no help from India!

Message 3 of 4
(556 Views)

between the modem and the phone line, the phone line is much more likely to be the problem.  I've had my old Westell for 'several' years.  Still the same speed as always.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,974
Registered: ‎09-24-2008

Re: Slow Internet, bad modem, no help from India!

Message 4 of 4
(533 Views)
#1 Please get the Transceiver Statistics from your modem.
#2 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a NAT Router: What is the brand and model of it?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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