Slow Internet

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-12-2010

Slow Internet

Message 1 of 15
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Last night I  had to keep restarting my router and computer I did this Several times throughout the night. I also ran a speed test as well Here were the results

 

download speed 0.21

upload speed of 0.337

 

 

 

Is there anyway to fix this?

 

 

 

Thanks

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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Slow Internet

Message 2 of 15
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#1 Is your router the gateway 7500 wireless?

 

#2 If not, what is it?

 

#3 If your router has wireless:

 

a) Is the wireless in the router turned on?

 

b) What level of wireless security is it set to ( WEP / WPA ) ?

 

#4 Post the modem status from the modem.

 

This info may be at System Monitoring -> Advanced Status  -> Transciever Stats.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-12-2010

Re: Slow Internet

Message 3 of 15
(5,111 Views)

 

Yes i have the 7500 wireless gateway

 

no the wireless is not on on the router

 

the wireless is set to wep

 

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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Slow Internet

Message 4 of 15
(5,103 Views)

#1 What software firewall is on your computer?

 

#2 What anti-virus program is on your computer?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-12-2010

Re: Slow Internet

Message 5 of 15
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for the antivirus and the Firewall i am using thefamily protection suite from Verizon..,.

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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Slow Internet

Message 6 of 15
(5,041 Views)

 


@mhilinski wrote:

for the antivirus and the Firewall i am using thefamily protection suite from Verizon..,.


 

Ok.

 

For testing reasons, you could disable them to see if that improves the speed OR NOT.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 3
Registered: ‎08-08-2010

Re: Slow Internet

Message 7 of 15
(4,984 Views)

 


@mhilinski wrote:

Last night I  had to keep restarting my router and computer I did this Several times throughout the night. I also ran a speed test as well Here were the results

 

download speed 0.21

upload speed of 0.337

 

 

 

Is there anyway to fix this?

 

 

 

Thanks


 

Hi,

 

I notice dslr whatever is doing the same thing trying to blow smoke with EVERYONE complainig about the sudden slowdowns Verizon DSL'ers are experiencing right now. It's not your equipment, its VERIZON (got the dslr whatever?)

 

There is nothing wrong with either my configuration which hasn't changed in years and all 6 of my systems which are all protected and locked down tight as is my router are going to all report the same speed. It is fluctuating and weirdly enough I get better speed during the daylight hours (375kbps) and it goes to pot after 6pm (265KBPS) which is way less than kbps which is what the 2nd tier TS tech told me was "acceptable". Anything less the 768 -10kbps is unacceptable as far as I'm concerned especially when it's be rolling along for YEARS around 760kbps!

 

@I just noticed my service level drop to well below Verizon's acceptable bandwidth to be considered fair for the $$$. I have 768 service due to distance from the CO. I was provisioned @ 864kbps with a maximum possible high end of 900kbps. I was told on the 5th of this month that a 25%, YES 25% decrease in service bandwidth from contracted service level of whatever you "purchase" is ACCEPTABLE! Can you believe that! Hmmm, I'll take a dozen eggs please, hey wait, there are only 8 eggs in this cartoon but you're still charging me for 12! How is that ok???

 

So anyway, keep putting in tickets and start calling the Consumer Protection Div of the AG's office along with any other consumer advocates and start looking for another provider. Verizon is getting into bed with Google and it's going to be bad some scrap Google as well if Verizon & Google do get married.

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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Slow Internet

Message 8 of 15
(4,905 Views)

Here is another question, if you do not mind...

 

What speed test site / service did you use?

 

The reason that I ask, is that when I used Verizon's In Home Agent Speed test - they were showing me having much slower speed that I have.

 

 

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎02-12-2010

Re: Slow Internet

Message 9 of 15
(4,767 Views)

the service that i used was www.speedtest.net

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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Slow Internet

Message 10 of 15
(4,699 Views)

#1 How often does this happen?

 

#2 Does it only happen at certain times?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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