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it happens all of the time tghis has happenede to me when i first got it and it has been happening ever since.
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I have more things for you to check...
#1 In the router go to Advanced -> UPnP.
#2 If you do not have at least two game console(s), turn off UPnP in the router.
By game console, a special type of computer with no keyboard or mouse (and it/they are usually connected to a TV).
#3 Check the IP Address, Subnet Mask, Default Gateway and DNS Servers on your computer.
This means for example, if you are on Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) In the new window, called the command prompt, type in ipconfig /all and press enter.
#4 When you go to the Default Gateway that is listed, does that take you to your Westell router?
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my internet is slow and i do'nt have virus protection how do i get what verizon has for us?
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Download Panda Cloud Antivirus OR Avast! Anti-Virus for Anti-virus software. As for speed, run a speedtest at a site such as speedtest.net and post up the results you get.
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