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Slow bandwidth speed

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manormortal
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Registered: ‎08-10-2009

Slow bandwidth speed

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I've had this problem for sometime now and just decided to call verizn about it last night. I've been getting less than half the bandwidth that I suppose to on the 3.0Mb/s plan. I've only been able to reach 0.5Mb/s on average. Verizon is sending out someone to my house on Wednesday 8/12, what should I expect? Are they going to try to fix my phone jacks or something else?
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alex_lee
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Posts: 16
Registered: ‎08-07-2009

Re: Slow bandwidth speed

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i guess you might need to wait for the technician, sometimes its just a loosed wires on the NID or outside lines.

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Telcoguru
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Posts: 1,796
Registered: ‎08-06-2008

Re: Slow bandwidth speed

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The tech will probably check the DSL signal at the NID and jack with his Colt meter. Depending on what the tech finds will dictate what happens next.
manormortal
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Posts: 4
Registered: ‎08-10-2009

Re: Slow bandwidth speed

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Where should the NID be located in my house? And would I have to pay for a Jack replacement if one has gone bad?
Telcoguru
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Registered: ‎08-06-2008

Re: Slow bandwidth speed

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The NID should be outside the house near the other utilities. If you have a maintenance plan from Verizon the inside wires and jacks are covered otherwise time and materials apply if that is the problem.
manormortal
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Registered: ‎08-10-2009

Re: Slow bandwidth speed

Message 5 of 7
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So I'm guessing the techincian will have a meter to read the speed from the NID after the repairs or will they need to use the computer in my house? Also how much would it cos to get the Jack repaired because I have a feeling that might be the problem
alex_lee
Copper Contributor
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Posts: 16
Registered: ‎08-07-2009

Re: Slow bandwidth speed

Message 6 of 7
(8,111 Views)
i guess you might need to wait for the technician, sometimes its just a loosed wires on the NID or outside lines.

View solution in original post

manormortal
Contributor
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Posts: 4
Registered: ‎08-10-2009

Re: Slow bandwidth speed

Message 7 of 7
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A verizon guy came today, turns out there was a faulty wire in the phone jack, once it was removed everything was speedy again
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