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Hello, I've been using DSL with the 3mpb/s 700kb/s package for almost a year not once have a achieved
any speed over 360kb/s at any given time.
I've called them a few times they tested my connection and said everything was fine I would really appreciate Some help
on this situation because there raising the price a little bit and I don't want to have to pay for speeds I'm not where near getting.
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#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
#3 What software firewall is on your computer?
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#1 Westell model 7500
#2 Westell Model 7500
#3 Windows firewall
EDIT: I also downloaded home help software, didn't do anything.
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#1 In the modem go to System Monitoring -> Advanced Status -> Transciever Stats.
#2 Post the info that is there.
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How do I find that? I'm using windows 7.
Sorry for the question i just can't find it .
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Sorry for dubble post, but I found it.
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3358 863
Margin (dB) 11.5 16.6
Line Attenuation (dB) 43.5 17.0
Transmit Power (dBm) 10.0 12.3
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Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.
Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.
#1 Did you try connecting your modem directly to the NID?
Points to: http://www.dslreports.com/faq/1317
#2 If not, please do and retest those margins and Line Attenuation.
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Call repair & ask for a home run to be done. If you're new to DSL or have the inside wire package..it's free most of the time.